Customer Value Manager (f/m/d)

Stackgini; Berlin; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Employee stock options

Professional growth

30 days vacation and birthday day off

Modern office in Berlin

Budget for self-improvement

Gympass

Deutschlandticket

Learning & innovation time

Quarterly events

Popcorn

Job summary

Stackgini in Berlin is seeking a client-focused strategy and customer success professional to guide IT demand and enterprise IT governance for top accounts.

You will work with CIOs and enterprise architects to embed Stackgini into ITSM and EAM, define KPIs, and drive adoption across business and IT teams.

Join a small, fast-growing team building an AI operating system for Autonomous Enterprise IT, with strong growth opportunities and a modern office.

Qualifications

• 2-3 years in strategy consulting, IT implementation, or enterprise IT roles.
• Strong analytical capabilities and ability to translate problems into options.
• Conceptual thinking and ability to design scalable processes.
• Entrepreneurial mindset with ownership and initiative.
• Concrete use of AI, LLMs, or AI-enabled workflows in daily work.
• Confidence navigating stakeholder landscapes up to C-level.
• Excellent written and spoken communication with executives.

Responsibilities

• Engage with DAX40, Fortune 100s, and ambitious SMEs to understand business and IT landscapes.
• Guide IT demand processes and embed Stackgini into ITSM and EAM environments.
• Define KPIs with customers and demonstrate ROI through value realization.
• Drive adoption through trainings, best practices, and hands-on enablement.
• Expand Stackgini Academy into an enablement hub and create thought leadership assets.
• Collaborate with Product and Engineering to shape the roadmap with customer insights.
• Support Sales on strategic deals and manage account health and growth.
• Leverage AI-native tools to improve the customer success motion.

Skills

Strategy consulting

IT implementation

B2B customer success

Analytical thinking

Executive communication

AI-native reflex

Job description

At Stackgini we are building the AI operating system for Autonomous Enterprise IT.

IT landscapes of large enterprises have never been under more pressure. Thousands of applications to govern. Major transformations to manage. Growing regulatory complexity on one side, business units shipping AI prototypes in days on the other. And in the middle: enterprise IT teams still managing and collecting tech demands manually, managing the complexity of highly integrated processes and systems.

Stackgini changes this fundamentally. Stackgini's system understands its customers' enterprise tech landscape from the ground up, from technical configuration to application documentation, from individual IT demands to dependencies across the entire tech portfolio, with the depth of knowledge of a senior IT expert and the speed of a machine. If you had unlimited budget, you would hire a dedicated IT expert for every IT demand. With Stackgini, this is now possible.

Some of the largest organizations in this world trust Stackgini including DAX-40 and Fortune-500 customers like Siemens Healthineers or REWE.

We're a small, talent-dense team of >10, building what we believe will change how the world's largest companies operate. We are growing fast, and the people joining now are the ones who set the standard - for the product, the culture, and our category. Stackgini will be the place where you will do the most meaningful work of your career.

At Stackgini we are building the AI operating system for Autonomous Enterprise IT.

IT landscapes of large enterprises have never been under more pressure. Thousands of applications to govern. Major transformations to manage. Growing regulatory complexity on one side, business units shipping AI prototypes in days on the other. And in the middle: enterprise IT teams still managing and collecting tech demands manually, managing the complexity of highly integrated processes and systems.

Stackgini changes this fundamentally. Stackgini's system understands its customers' enterprise tech landscape from the ground up, from technical configuration to application documentation, from individual IT demands to dependencies across the entire tech portfolio, with the depth of knowledge of a senior IT expert and the speed of a machine. If you had unlimited budget, you would hire a dedicated IT expert for every IT demand. With Stackgini, this is now possible.

Some of the largest organizations in this world trust Stackgini including DAX-40 and Fortune-500 customers like Siemens Healthineers or REWE.

We're a small, talent-dense team of >10, building what we believe will change how the world's largest companies operate. We are growing fast, and the people joining now are the ones who set the standard - for the product, the culture, and our category. Stackgini will be the place where you will do the most meaningful work of your career.

Tasks

• Engage with DAX40, Fortune 100 companies & ambitious SMEs: Work across industries with diverse customers and build a deep understanding of each one's business, IT landscape, and technology vision.
• Strategically guide the IT demand process: Advise CIOs, IT Business Partners, and Enterprise Architects on how to embed Stackgini into existing ITSM and EAM landscapes – and how to turn governance from theory into lived practice.
• Build relationships & deliver tangible value: Be the first point of contact for your accounts and shape long-term roadmaps. Together with customers, you define clear KPIs and quantitatively demonstrate Stackgini's ROI.
• Drive adoption & enablement: Empower power users and stakeholders through trainings, best practices, and hands-on workshops to integrate Stackgini into their daily work – across business and IT.
• Build our Customer Value engine: Run hands-on on daily operations – expand the Stackgini Academy into a best-in-class enablement hub and develop thought leadership assets (playbooks, point-of-view content, best practice guides).
• Partner cross-functionally: Bring structured customer insights into Product and Engineering, shape our roadmap with use-case-driven evidence, and support Sales on key strategic deals.
• Own account health & growth: Monitor account performance, anticipate risks early, and proactively identify and unlock expansion opportunities.
• Work AI-native: Actively use AI in your own workflows, experiment with new approaches, and help take our customer success motion to the next level.

Requirements

Must

• 2-3 years of experience in strategy consulting, IT implementation, customer success in a B2B environment – or in an enterprise tech department in roles such as IT governance, architecture or management
• Excellent analytical capabilities: You break down complex problems and translate them into compelling solution options.
• Conceptual thinking: You structure ambiguity into clear frameworks and design scalable processes.
• Entrepreneurial operator mindset: Take ownership the way a founder would. You are energized by building things from scratch.
• A genuine AI-native reflex: You don't just talk about AI; you can describe concretely how you use LLMs, agents, or custom workflows in your day-to-day work.
• Stakeholder navigation: Confidence in navigating complex stakeholder landscapes up to C-level
• Excellent communication: Precise in writing, structured in speech, composed in front of executives (in German and English).

What’s a plus

• Domain expert: Strong understanding of how enterprise IT organizations actually work, ideally with exposure to topics such as Enterprise Architecture, IT Governance, Software Asset Management, or IT Procurement
• User enablement experience: Hands-on experience in designing onboarding pathways, trainings, and certifications that drive adoption at scale.

Benefits

• Competitive compensation package including employee stock options
• Opportunities for professional growth
• 30 days of vacation and day off on your birthday
• Modern office space in Berlin
• Budget for self-improvement, and other perks
• Gympass
• Deutschlandticket subscription
• Dedicated time for learning & innovation
• Quarterly Get-Together-Events
• The best popcorn in town

Ready to make an impact? Join us at Stackgini and be part of something extraordinary!