Customer Support Specialist (f/m/d)

Boeing; Norderstedt; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual salary reviews

30 days paid vacation

Childcare allowance

Company pension

Cross-functional, international teams

Descripción de la vacante

Boeing is seeking a Customer Support Specialist (f/m/d) for the Norderstedt, Germany facility. You will coordinate customer inquiries, ensure timely delivery of spare parts and chemicals, and collaborate with suppliers, customers and internal teams to track orders and resolve issues.

The role requires 2+ years in customer service in the aviation/wholesale sector and fluency in German and English. SAP/Salesforce and Excel skills are preferred, with competitive benefits and growth opportunities

Formación

• 2+ years of relevant professional experience in customer service in aviation/wholesale
• Business fluency in German and English
• Successful completion of a commercial training within logistics, wholesale or related field

Responsabilidades

• Aftersales customer support for consumables for aviation industry
• Coordinate international customer base from order receipt to payment
• Handle order processing and administration with deadlines in coordination with materials management and shipping
• Communicate order status and coordinate changes with customers
• Monitor returns and process complaints with QA and Procurement
• Be the first contact for escalations or claims and coordinate with stakeholders

Conocimientos

Customer service experience

German-English fluency

Educación

Commercial training in logistics/wholesale

Herramientas

SAP

Salesforce

MS Excel

Descripción del empleo

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Support Specialist (f/m/d) for the Norderstedt or, Germany facility.

In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts and chemicals by working closely with suppliers, customers and a variety of internal departments. Your responsibilities include tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.

Position Responsibilities:

• Aftersales customer support for consumables (i. e. small hardware, electronics, lighting and chemicals) for the aviation industry for both OEM and MRO usage
• Looking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled
• The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries
• Regular communication with your customers about the status of their orders and coordinate any changes
• Monitoring returns and processing complaints together with internal teams like Quality Assurance and Procurement
• Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issue efficiently

Basic Qualifications (Required Skills and Experience):

• Successful completion of a commercial training within logistics, wholesale or another related field
• 2+ years of relevant professional experience in customer service in the aviation and/or wholesale sector
• Prior experience within after sales or order resolution in a customer facing role
• Business fluency in German and English

Preferred Qualifications (Desired Skills/Experience):

• Proficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce
• Proficiency with the MS Office package, especially Excel
• Familiarity with working for an international customer base
• Ability to work in a fast-paced environment across multiple time zones and manage competing priorities
• Enjoyment of daily customer contact and working independently

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Benefits and Opportunities:

• Annual salary reviews
• 30 days of paid vacation, which increase with length of service
• Social benefits such as capital-forming benefits, a childcare allowance, and a contribution to the company pension plan
• Cross-functional and international work in teams around the globe
• Tailored training opportunities for your area of work
• Regular working hours and flex time
• An in-house cafeteria with subsidized meals
• A subsidy for the HVV ProfiTicket & free employee parking
• Free-to-use e-charging stations
• Bicycle leasing (JobRad) with attractive conditions
• A subsidized membership in the EGYM Wellpass program

“Come and join the Boeing Family.” Applicants with severe disabilities will be given priority if they have the same qualifications and suitability.

Work Authorization:

This requisition is for a locally hired position in Germany. Candidates must have current legal authorization to work immediately in the Germany.
Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Applications for this position will be accepted until Nov. 18, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Germany)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.