Customer Support Specialist (DACH) (m/w/d)

LOGEX; Hamburg; Remote; EUR 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Flexibilität und Unabhängigkeit

Zusammenarbeit im globalen Team

Möglichkeiten zur Rollenentwicklung

Zusammenfassung

Ein Unternehmen im Gesundheitssektor sucht einen Customer Support Specialist (m/w/d) mit Erfahrung im Gesundheitswesen und soliden IT-Kenntnissen. Die Rolle bietet die Möglichkeit, Kunden bei der Nutzung digitaler Produkte zu unterstützen. Die Position ist vollzeit und bietet Flexibilität im Remote-Arbeiten, wobei gelegentliche Reisen innerhalb Deutschlands erforderlich sind.

Qualifikationen

• 3–6 Jahre Erfahrung im Gesundheitswesen, idealerweise mit digitalen Lösungen.
• Tiefe Kenntnisse klinischer Arbeitsabläufe; Erfahrung im OP ist ein Plus.
• Bereitschaft, gelegentlich innerhalb Deutschlands zu reisen.

Aufgaben

• Erster Ansprechpartner für den Kundenservice im Gesundheitswesen.
• Organisation und Verwaltung von eingehenden Supportanfragen.
• Proaktive Lösungen und Verbesserungen zur Kundenbindung anbieten.

Kenntnisse

Erfahrung im Gesundheitswesen

Kundenbeziehungen aufbauen

IT-Kompetenz

Fließend Deutsch

Fließend Englisch

Ausbildung

Hochschulabschluss in Betriebswirtschaft, Gesundheitsökonomie oder Informatik

Tools

Salesforce Cloud

Jobbeschreibung

Customer Support Specialist (DACH) (m/w/d)

Join the team at LOGEX. We support healthcare organisations to make data‑driven decisions that improve patient outcomes and hospital operations. We are looking for a Remote Customer Support Specialist based in Germany who will be the first point of contact for our clients and ensure smooth, professional, and solution‑oriented use of our digital products.

Ihre Rolle

As a Customer Support Specialist, you will act as the first point of contact for healthcare customers needing assistance. You will manage and forward support tickets via the Salesforce Cloud, upload raw data, and ensure each issue is routed to the correct expert. You will proactively seek solutions and improvements to enhance the customer experience.

Ihre Aufgaben

• First point of contact for customer support in healthcare and use of our digital tools.
• Organise and manage incoming support requests.
• Ensure tickets are assigned to the right internal experts.
• Upload raw data files as part of the support workflow and validate them.
• Investigate and solve customer issues proactively.
• Support the introduction and implementation of digital product applications.
• Contribute to customer success initiatives and ongoing support.
• Prepare and conduct customer workshops.
• Support development of new digital tools and features.
• Collaborate with sales and marketing in day‑to‑day operations.

Anforderungen

• 3–6 years of experience in healthcare, ideally supporting digital solutions.
• University degree in Business Administration, Health Economics, Public Health, Informatics or equivalent practical experience.
• In‑depth knowledge of clinical workflows; operating theatre experience is a plus.
• Existing network within healthcare (e.g., hospitals, medical technology, KIS providers).
• Ability to build long‑term relationships and strategic partnerships.
• Solid IT proficiency and confident use of digital platforms.
• Fluent German and English (written and spoken).
• Willingness to travel occasionally within Germany.

Warum LOGEX?

• Goal‑oriented company helping healthcare succeed through data.
• Primarily remote position with flexibility and independence.
• Work in a collaborative global team.
• Opportunity to expand your role and contribute to innovative digital health solutions.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Customer Service

Industries

Technology, Information and Internet

Kontakt

If you are excited to make a difference in the healthcare sector, apply today by uploading your resume using the button below. For questions, contact Wesley Schreuder at [e-mail].