1st/2nd Level IT Support Staff (m/f/d), Cologne

LOWTeq GmbH; Köln; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Regular training and education opportunities

Company pension scheme

Team-oriented

Zusammenfassung

A leading healthcare technology firm in Cologne is seeking IT Support staff to enhance customer experience with innovative patient data management systems. Your role involves providing first and second-level support, prioritizing technical inquiries, and ensuring smooth operations. Ideal candidates will have training in IT or healthcare, strong communication skills, and a service-oriented mindset. This full-time position offers flexible working hours and personal development opportunities within a supportive team environment.

Qualifikationen

• Completed training in IT for system integration or in healthcare and nursing.
• Experience in a similar position, preferably in technical support or customer service.
• Familiarity with ticket systems and CRM software.
• Basic understanding of medical software solutions or PDMS is an advantage; induction will be provided.
• Excellent communication skills and ability to explain complex issues clearly.
• Able to work independently and in a team, with good priority setting.
• Empathy and genuine interest in helping customers.

Aufgaben

• Act as the first point of contact for customer enquiries and technical support requests.
• Prioritise and categorise support requests and forward them to relevant departments.
• Provide first-level support and resolve standard technical enquiries independently.
• Provide first-level support and forward more complex issues to second-level support.
• Analyze complex problems related to PDMS operation and integration with medical devices and IT systems.
• Document all customer interactions accurately.

Kenntnisse

Excellent communication skills

Service-oriented

Team player

Empathy

Communication

Teamwork

Ausbildung

Training in IT for system integration

Training in healthcare and nursing

Tools

Ticket systems

CRM software

Basic IT applications

Jobbeschreibung

Are you interested in the healthcare sector and enjoy promoting the prerequisites of modern medicine, digitalisation and data use? Then join our team! With us, you will have the opportunity to put your knowledge, personality and skills to good use!

With around 40 employees, LOWTeq GmbH is one of the leading manufacturers of patient data management systems (PDMS) in the German-speaking region for emergency medicine, surgical medicine and intensive care medicine with its super‑specialisations.

We are looking as soon as possible for our location in Cologne for

IT‑Support Staff (m/f/d) in full‑time

Who we are searching for?

We want to work with you to inspire our customers with our innovative PDMS solutions. You will use your expertise to support our team in processing customer enquiries and solving technical problems. Together with your colleagues in the support team, you will ensure smooth operations and high service quality.

What you’ll do?

• You are the first point of contact for customer enquiries and technical support requests in a medical context.
• You receive support requests, prioritise and categorise them, and forward them to the relevant departments.
• You create tickets in our ticket system, track their processing status and ensure that all relevant information is available for efficient problem solving.
• First‑level support: You provide first‑level support for our customers and resolve standard technical enquiries independently. For more complex issues, you forward the enquiry to second‑level support.
• Second‑level support: You analyse complex problems relating to the operation of our PDMS and its integration with medical devices and other IT systems.
• You document all customer interactions accurately and ensure that all enquiries and problems are recorded completely and correctly.

We are looking for these requirements:

• You have completed training in IT for system integration or training in healthcare and nursing.
• Ideally, you already have experience in a similar position, preferably in technical support or customer service.
• You are familiar with ticket systems, CRM software and basic IT applications.
• A basic understanding of medical software solutions or patient data management systems is an advantage but not essential. We offer comprehensive induction and training.
• You have excellent communication skills and can explain complex issues emphatically, clearly and comprehensibly.
• You work both independently and as part of a team and are able to set priorities.
• You have a high degree of empathy and a genuine interest in helping our customers.

It would be great if you:

• are service-oriented in your work.
• are a team player.
• are communicative, open and curious.

And what can we offer?

• A future‑proof, permanent job: Working hours are 8 hours a day and are flexible between 8 a.m. and 6 p.m. to ensure continuous availability during business hours.
• Personal and professional development: You will receive regular training and further education opportunities and learn about the relevant technologies and standards in medical informatics.
• A dedicated team: You will be part of a friendly, helpful team with flat hierarchies that values open and appreciative communication.
• Attractive remuneration and additional benefits: We offer attractive, performance‑based pay and additional benefits, such as a company pension scheme.

Got you interested? Send us your CV and let's find out together! We will be happy to chat with you!