CUSTOMER SUPPORT

PACETEQ GmbH; Leinefelde; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading sports technology firm is seeking a data-driven professional to join their Customer Support Team. This role encompasses integrating cutting-edge software with customer workflows, providing technical support during race events, and actively contributing to product evolution based on customer insights. The ideal candidate should have a passion for motorsport, excellent communication skills, and the ability to thrive under pressure, with a willingness to work flexible hours. The position is based in Leinefelde, Germany and offers a full-time permanent contract.

Leistungen

Competitive salary

30 days paid vacation + bank holidays

Flexible working model

On-track events for personal growth

Subsidized gym and fitness studio

Qualifikationen

• Passion for motorsport and solid industry knowledge.
• Fluent English (spoken and written).
• Exceptional communication skills and a true team player.
• Calm under pressure, strong problem-solving abilities.
• Comfortable with a high volume of weekend work and flexible hours.
• Proactive, eager to learn, able to work independently and remotely.

Aufgaben

• Help customers integrate our software into their workflow.
• Provide technical support for race events.
• Research and calculate strategic race parameters.
• Merge customer feedback into product development.
• Participate in the design of new software features.
• Optimize support processes for best-in-class service.
• Build and maintain a Knowledge Base.

Kenntnisse

Passion for motorsport

Fluent English

Exceptional communication skills

Calm under pressure

Strong problem-solving abilities

Proactivity

Ability to learn independently

Ausbildung

Relevant engineering background (preferred)

Jobbeschreibung

About This Role

Before the lights go out… before the big move is called…

There’s data.

There’s technology.

There’s PACETEQ's experts support.

PACETEQ is looking for a data-driven professional to join our Customer Support Team, powering world‑class motorsport operations with cutting‑edge software and data solutions. You’ll help our rapidly growing customer base gain a competitive advantage and win competitions while shaping the future of sports tech.

If you’re passionate about motorsport and professional sports, thrive under pressure, and want to accelerate your career in a high‑performance environment, this is your opportunity to enter the fast lane.

What You’ll Be Doing

• Help customers integrate our software into their workflow and team, unlocking competitive advantage.
• Provide technical software support for race events (communication with teams, timekeepers, series promoters).
• Research and calculate strategic race parameters (pitstop loss, expected laptime).
• Merge customer feedback and channel insights into development, and help shape future product features.
• Participate in the design and testing of new software features.
• Deliver actionable feedback and contribute to product evolution.
• Optimize processes to guarantee best‑in‑class customer support.
• Leverage AI tools to maximize workflow efficiency.
• Build and maintain a comprehensive Knowledge Base for all PACETEQ products.

What You Bring

• Passion for motorsport and solid industry knowledge.
• Fluent English (spoken and written).
• Exceptional communication skills and a true team player.
• Calm under pressure, strong problem‑solving abilities.
• Comfortable with a high volume of weekend work and flexible hours.
• Proactive, eager to learn, able to work independently and remotely.
• Engineering background is a plus, not a must.

What We Offer

At PACETEQ, performance starts with people. We reward talent, celebrate collaboration, and create space for you to do your best work while enjoying the journey.

Professional & Personal Development

• On‑track events for personal and professional growth.
• The chance to shape the future of professional sports software.
• Trainings, certifications & access to cutting‑edge tech
• Career growth tracks in Engineering, Product, or Tech Strategy

Work How You Perform Best

• Flexible working model: remote, hybrid, or on‑site in Germany/UK
• No micromanagement – full trust, real accountability
• Setup support for your home office or remote gear

Mobility & Sustainability Benefits (Germany)

• We pay for your Deutschlandticket
• Subsidy for bike, e‑scooter or leasing model
• Contributions to yourbAV (betriebliche Altersvorsorge)

Wellbeing & Everyday Life

• Fruit, Snacks and drinks stocked weekly (Leinefelde‑Worbis HQ / Germany)
• Subsidized Gym and fitness studio

Culture & Connection

• Regular team events
• Fun, high‑trust atmosphere where people stay curious, humble, and brave

Job Security & Respect

• We believe in long‑term high performance, not hire & fire
• Join us with a secure, full‑time, permanent contract
• A future‑proof role in a growing international sports tech company

Compensation & Coverage

• Competitive salary based on experience
• 30 days paid vacation + bank holidays

READY TO JOIN THE FAST LANE? APPLY NOW.

We will ask you to:

• Complete the questionnaire
• Send us your CV
• Send us your Cover Letter

PACETEQ welcomes diverse backgrounds, viewpoints, and experiences.

We value potential over perfection. If the role inspires you, apply - even if you don’t tick every box.

www.paceteq.com

About Us

WELCOME TO PACETEQ – WHERE EVERY SESSION COUNTS

Born from motorsport, we’re now powering a new era of AI‑led decision‑making across professional sport. From Formula 1 to cycling and elite athletics, our technology transforms raw data into intelligence – and gives world‑class teams a competitive edge where it matters most.

OUR VISION

Our vision is to be the leading data and technology partner for professional sports.

OUR MISSION

Our mission is to transform data into competitive advantage.

OUR CORE VALUES – What Sets Us Apart.

• ACCELERATE IDEAS – We believe in the power of innovation to drive success.
• EMBRACE CHALLENGES – We thrive outside our comfort zones and see challenges as opportunities for growth.
• COMMIT TO WIN – We set clear goals, take ownership, and follow through with robust solutions.

We celebrate achievements and view mistakes as learning opportunities.

We live by our “See it, Say it, Sort it (S3)” principle, addressing issues transparently rather than avoiding or internalizing them.

OUR CORE VALUES – Our foundations.

• TEAM FIRST – We win, lose, and grow together. Collaboration is at our core.
• SELF‑CARE = PEAK PERFORMANCE – We manage our energy and well‑being so we can consistently show up strong.
• MUTUAL SUPPORT – We look out for each other and help everyone around us succeed.
• BRAND REPRESENTATION – We wear PACETEQ with pride and represent our values on and off the track.

“How we do anything is how we do everything.”

We don’t chase the game.

We change the game.

We are PACETEQ.

Where every session counts.