Digital Customer Success Manager (Fully Remote)

Superhuman; Deutschland; Remote; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health care

Generous time off

Home office stipend

Zusammenfassung

Superhuman is seeking a Customer Success professional to own the post-sales lifecycle for a dedicated book of business. You will drive renewals for 400+ customers, including pricing negotiations and renewal strategies.

You will partner closely with the Sales team to identify expansion and cross-sell opportunities, contributing to revenue growth while maintaining exceptional customer satisfaction in a remote-first hybrid environment.

Qualifikationen

• Has 2+ years of experience in Customer Success, Sales, Support, or Account Management.
• Fluent proficiency in English, both writing and speaking.
• Proven track record of exceeding quota targets and driving revenue growth.

Aufgaben

• Own all aspects of the customer life cycle post-sales for your assigned book of business.
• Drive renewal motion for 400+ customers, including pricing negotiations.
• Partner closely with the Sales team to drive expansion and cross-sell opportunities.

Kenntnisse

Customer Success

Sales

Account Management

English proficiency

Renewals

Jobbeschreibung

• Own all aspects of the customer life cycle post-sales for your assigned book of business.
• Drive renewal motion for 400+ customers, including pricing negotiations.
• Partner closely with the Sales team to drive expansion and cross-sell opportunities.

QUALIFICATIONS:

• Has 2+ years of experience in Customer Success, Sales, Support, or Account Management.
• Fluent proficiency in English, both writing and speaking.
• Proven track record of exceeding quota targets and driving revenue growth.

SUPPORT FOR YOU:

• Professional growth with autonomy and trust to do innovative work.
• A connected team through a remote-first hybrid model and employee resource groups.
• Comprehensive benefits including health care, ample time off, home office support, and more.

Superhuman

Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.