Canada- Technical Solutions Analyst

Embedded Shishya; Deutschland; Hybrid; EUR 37.000 - 53.000; Vollzeit

Benefits dieser Stelle

Retirement plan matching

Flexible paid time off

Wellness support programs

Zusammenfassung

PointClickCare is seeking a Technical Solution Analyst to be the first contact for technical support within the organization. This entry-level role offers growth opportunities in a fast-paced environment.

You will apply structured problem analysis to troubleshoot a diverse range of issues and deliver exceptional customer outcomes. Reporting to the Manager, Technical Customer Support, you will stay current with technology trends and participate in training programs to enhance your technical

Qualifikationen

• Strong technical troubleshooting skills and ability to resolve diverse issues.
• Experience with network protocols and debugging tools.

Aufgaben

• Provide technical support by troubleshooting and resolving issues.
• Collaborate with team to identify and implement solutions to recurring issues.
• Maintain detailed documentation of support activities and solutions.
• Stay updated with latest technology trends and advancements in the industry.
• Participate in training to enhance technical skills.

Kenntnisse

Technical troubleshooting

Networking basics (TCP/IP, HTTP, FTP)

APIs, OAuth/OpenID

JavaScript, XML

Information Technology degree

Ausbildung

Post-secondary IT degree

Tools

Kibana

AppDynamics

Jobbeschreibung

Travel to Office expectations

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary:

As a Technical Solution Analyst, you will be the first point of contact for technical support within our organization. This role is designed as an entry point into our technical support team, offering opportunities for growth and development in a fast-paced environment.
You will apply structured problem analysis to troubleshoot a diverse range of issues, considering multiple factors and variables. Leveraging your technical skills and growth mindset, you will deliver exceptional customer outcomes while fostering a culture of continuous improvement.
Reporting to the Manager, Technical Customer Support

Key Duties and Responsibilities:

• Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
• Utilize effective troubleshooting strategies/techniques to resolve technical problems.
• Collaborate with the technical support team to identify and implement solutions to recurring issues.
• Maintain detailed documentation of support activities and solutions provided.
• Stay up to date with the latest technology trends and advancements in the industry.
• Participate in training and development programs to enhance technical skills and knowledge.

Your Key Strengths:

• Strong technical skillset with experience in troubleshooting and resolving technical issues.
• Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H.
• Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL.
• Experience with RDBMS (preferably SQL Server), APIs, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML.
• Post-secondary diploma or degree in Information Technology or related field.
• Previous experience in a technical support role is an asset.
• Ability to translate complex technical concepts for both technical and non-technical audiences.
• Familiarity with tools like MS Co-Pilot, ChatGPT, and a desire to leverage AI to enhance support workflows.
• Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms.
• Proven ability to support and troubleshoot web-based software applications.
• Healthcare Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities.

#Remote #Canada #MG-Li1 #TechB-P1

Benefits & Perks:

Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.