Customer Success Manager (TV)

3ss; Stuttgart; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Account ownership

Roadmap influence

Direct management access

Industry event exposure

Remote-friendly

Job summary

3SS is seeking an experienced Customer Success/Account Leader to own and grow a portfolio of TV operator and broadcaster accounts across Europe. You will act as the main contact for commercial matters, build relationships across engineering, product, purchasing and management, and co‑own customer roadmaps with them.

You will drive account plans, present demos, and map milestones to our product roadmap, ensuring revenue growth, renewals and successful PoCs.

Qualifications

• At least 8 years in customer success, key account management, account management or product management for B2B software, with commercial responsibility for large accounts or a product.
• A track record of growing B2B software accounts through upsell, renewals and new use cases.
• Understanding of TV platforms (Android TV, set-top boxes, OTT, smart TV) and enough product depth to talk with operator product and technology teams.
• Commercial skills: quotations, change requests, contract extensions, negotiation and margin.
• Confidence in front of operator teams and management: you build your own slides and demo products live.
• Discipline with CRM, forecasting and account planning. Your forecast is one others can plan on.
• The ability to work across product, engineering, delivery and finance.
• Experience developing and growing B2B as well as B2C products with commercial responsibility.
• Fluent English. German is a plus.

Responsibilities

• Own a portfolio of TV operator and broadcaster accounts end to end, as the main point of contact for all commercial and contractual matters.
• Build trusted relationships at engineering, product, purchasing and management level.
• Write and run an account plan per customer, aligned with the customer roadmap.
• Meet your customers face to face, build and present your own slides, and demo our products and new solutions live.
• Co‑own your customers' product roadmaps with them, know their milestones better than anyone, and map them to our product roadmap so each customer gets the most out of 3Ready.
• Grow each account through product value: position our AI‑driven 3Ready Hero products, Control Center and Framework on engagement, retention and support cost, with demos and paid PoCs.
• Prepare quotations, change requests and contract extensions, and negotiate renewals with a clear view on margin and the authority to decide within our pricing frame.
• Bring customer needs into our product roadmap together with Product.
• Work closely with delivery, engineering and support teams so that what is sold is delivered.
• Own the CRM records, forecast and purchase orders for your accounts.
• Run quarterly business reviews with your customers.
• Use AI tools and agents for account research, account plans and proposals.
• Represent 3SS at customer meetings, steering committees and industry events such as IBC.

Skills

Customer success

Key account management

Account management

Product management

B2B software

Commercial responsibility

CRM forecasting

Presentation skills

Tools

CRM systems

Forecasting tools

Office software

Job description

Shape our AI products with a real say on the roadmap, and grow the TV operators and broadcasters that already work with 3SS. You know their business and their viewers, co‑own their product roadmap with them, and make sure every account gets the most out of the 3Ready platform and our AI‑driven Hero products. You work directly with management and decide how to grow your accounts, so each one stays healthy, profitable and a reference we are proud of. You take over new customers from our business development team at signature and grow them from there.

Responsibilities

• Own a portfolio of TV operator and broadcaster accounts end to end, as the main point of contact for all commercial and contractual matters.
• Build trusted relationships at engineering, product, purchasing and management level.
• Write and run an account plan per customer, aligned with the customer roadmap.
• Meet your customers face to face, build and present your own slides, and demo our products and new solutions live.
• Co‑own your customers' product roadmaps with them, know their milestones better than anyone, and map them to our product roadmap so each customer gets the most out of 3Ready.
• Grow each account through product value: position our AI‑driven 3Ready Hero products, Control Center and Framework on engagement, retention and support cost, with demos and paid PoCs.
• Prepare quotations, change requests and contract extensions, and negotiate renewals with a clear view on margin and the authority to decide within our pricing frame.
• Bring customer needs into our product roadmap together with Product.
• Work closely with delivery, engineering and support teams so that what is sold is delivered.
• Own the CRM records, forecast and purchase orders for your accounts.
• Run quarterly business reviews with your customers.
• Use AI tools and agents for account research, account plans and proposals.
• Represent 3SS at customer meetings, steering committees and industry events such as IBC.

How you lead

• Act like the owner: you set the plan, make the call and answer for the result.
• Start from the viewer: you know your customers' apps and explain our value in viewer outcomes.
• Decide with evidence: data, clear hypotheses and paid PoCs, learning fast from what works.
• Shape the product: you turn customer insight into clear problem statements for our product teams.
• Raise the bar: honest feedback, strong preparation, and every customer conversation better than the last.

• At least 8 years in customer success, key account management, account management or product management for B2B software, with commercial responsibility for large accounts or a product, ideally with telcos, Pay TV operators or broadcasters.
• A track record of growing B2B software accounts through upsell, renewals and new use cases.
• Understanding of TV platforms (Android TV, set‑top boxes, OTT, smart TV) and enough product depth to talk with operator product and technology teams.
• Commercial skills: quotations, change requests, contract extensions, negotiation and margin.
• Confidence in front of operator teams and management: you build your own slides and demo products live.
• Discipline with CRM, forecasting and account planning. Your forecast is one others can plan on.
• The ability to work across product, engineering, delivery and finance.
• Experience developing and growing B2B as well as B2C products with commercial responsibility.
• Fluent English. German is a plus.
• Location: Stuttgart, Germany, or elsewhere in Europe, with regular presence in Stuttgart and travel to customers and industry events.

Strong plus

• Experience growing accounts for TV middleware, UI platforms, recommendation or search products.
• Experience with Android TV Operator Tier deployments.
• Experience with managed services, SaaS renewals or recurring licence models.

• A competitive base salary plus a performance bonus tied to account revenue growth, recurring revenue and margin.
• Real ownership: your accounts are your business, with authority to decide on account priorities, offers, renewal terms and PoC scope within the pricing frame.
• A real say on the roadmap of our AI products, and the chance to co‑own your customers' roadmaps with them.
• Direct access to management and close work with Product, Delivery and Finance.
• Long‑term relationships with leading operators such as Vodafone and Proximus, and visibility at industry events such as IBC.
• Flexibility: based in Stuttgart or elsewhere in Europe, remote‑friendly.