Strategic Enterprise CSM Lead - DACH

Sosafe Awareness; Germany (OH); On-site; USD 138,169 - 172,711; Full time

Benefits offered by this job

Work/Life balance

Wellbeing support

Annual off-site

Learning & Development Allowance

Tech Equipment

Referral bonuses

Dog Friendly HQ

Job summary

SoSafe is building an enterprise-focused Customer Success organization for the DACH region. This Team Lead will coach and scale a high-performing group of Enterprise Customer Success Managers, guiding actions across renewals, expansions and executive partnerships.

You will work directly with C-level stakeholders, shape strategic accounts, and collaborate with Sales, Marketing and Partners to deliver measurable value while traveling as needed to meet clients and events.

Qualifications

• 10+ years of Customer Success in a fast-growing B2B SaaS company with enterprise focus.
• 3+ years leading Enterprise CS teams, managing complex accounts.
• Proven ability to influence senior/C-level stakeholders externally and internally.
• Commercial acumen with ROI/value quantification for large accounts.
• Strong retention and expansion track record in multi-threaded accounts.
• Curious, able to uncover goals, politics and buying dynamics beyond the obvious.
• Resilient and solution-oriented in escalations and high-stakes conversations.
• Confident communicator capable of engaging senior stakeholders.
• Empathetic, people-oriented, able to build trust and motivate others.
• Willing to travel ~30% for onsite/customer events.

Responsibilities

• Lead and coach Enterprise CS Managers, driving metrics across strategic accounts.
• Own enterprise account strategy including risk management, expansion planning, executive sponsorships.
• Coach team on multi-stakeholder buying and renewal strategies.
• Engage with C-level stakeholders to build executive relationships and resolve escalations.
• Communicate company vision and goals within the team and translate to execution.
• Collaborate with Sales, Marketing and Partner leadership on go-to-market plans.
• Identify knowledge gaps and training needs to scale enterprise delivery.
• Analyze account health data to shape targeted strategies and expansion plans.
• Represent the voice of enterprise customers to inform product and processes.
• Cultivate executive advocacy and references.

Skills

Customer Success

Stakeholder management

Commercial acumen

Retention and expansion

Public speaking

Travel readiness

Fluent English

Fluent German

Job description

SoSafe is building an enterprise-focused Customer Success organization for the DACH region. This Team Lead will coach and scale a high-performing group of Enterprise Customer Success Managers, guiding actions across renewals, expansions and executive partnerships.

You will work directly with C-level stakeholders, shape strategic accounts, and collaborate with Sales, Marketing and Partners to deliver measurable value while traveling as needed to meet clients and events.