Customer Success Manager (m/w/d) Cologne, DE / Remote

Ultrasoft; Köln; Hybrid; EUR 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Brand-new cozy office in the heart ofS

Direct collaboration with founders

Real ownership over the customer关系

AI as daily work core

Zusammenfassung

ProfitPath is seeking a Customer Success professional to bridge our top customers and our product in a hands-on role at our Cologne office.

You will onboard new clients, manage ongoing relationships, moderate our Discord community, and relay feedback to product and dev teams, helping customers succeed and grow with our SaaS platform.

Qualifikationen

• Experience in customer success, account management, or support.
• You communicate clearly, warmly, and in writing and verbally.
• You can explain complex topics in simple terms.
• You're organized and stay on top of many parallel requests without losing track.
• Independent work style — you spot problems before customers report them.

Aufgaben

• Personally manage top customers via call, chat, and email.
• Run onboarding calls to get new customers to success.
• Moderate and maintain our Discord community.
• Relay customer feedback to product and dev teams in a structured way.
• Write guides, tutorials, and help center articles.
• Handle ticket support—fast, friendly, solution-focused.

Jobbeschreibung

About ProfitPath

ProfitPath is the all-in-one sourcing platform for Amazon sellers. Thousands of sellers use us every day — and the most successful ones should feel right at home with us. That's where you come in.

The Role

You're the bridge between our customers and our product. You personally manage our top customers, run onboarding calls, maintain our Discord community, and make sure customer needs reach the dev team. You also write guides and tutorials and help with ticket support. Nobody on the team is closer to the users than you.

What You Will Do

• Personally manage top customers — via call, chat, and email
• Run onboarding calls and get new customers to success
• Actively maintain and moderate our Discord community
• Relay customer feedback in a structured way to the product and dev team
• Write guides, tutorials, and help center articles
• Handle ticket support — fast, friendly, solution-focused

What We Expect

• Experience in customer success, account management, or support
• You communicate clearly, warmly, and on equal footing — in writing and verbally
• You can explain complex topics in simple terms
• You're organized and stay on top of many parallel requests without losing track
• Independent work style — you spot problems before customers report them

Nice to Have

• Experience with e-commerce, Amazon FBA, or online arbitrage
• Community management experience (Discord, Slack, Facebook Groups)
• Experience with support tools (Intercom, Zendesk, or similar)
• Fluent in German and English
• Basic understanding of SaaS products and data

Mindset

• You think from the customer's perspective — always.
• You actively use AI tools to help faster and better.
• You see support not as a cost center, but as a growth lever.
• You're excited to build a customer experience that people actually recommend.

What We Offer

• Brand-new cozy office in the heart of Sülz, Cologne
• Direct collaboration with the founders — short feedback loops, fast decisions
• Real ownership over the customer relationship
• Direct influence on product development through customer feedback
• A team that treats AI as a core part of daily work