Client Service Manager (m/f/x)

DUDE CHEM; Berlin; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Company pension scheme

Deutschland Jobticket (50% monthly)

Subscription to Scalable Capital PRIME

Urban Sports Club access

Individual Education Budget

Work abroad opportunity

Zusammenfassung

DUDE CHEM is seeking a customer service professional in Berlin to manage inquiries via phone and email, providing reliable support and coordinating with internal teams to resolve complex questions.

The role emphasizes banking/fintech familiarity, customer experience ownership, and a passion for digital financial solutions, with a two-year fixed-term appointment in a fast-paced startup environment.

Qualifikationen

• Requires fluency in German and English and strong communication skills.
• Experience in customer service or support within banking/fintech is preferred.
• Willingness to learn and expand financial knowledge through training.
• Ability to work across departments to resolve inquiries quickly.

Aufgaben

• Serve as the primary contact for customers via email and phone.
• Collaborate with other departments to provide timely solutions.
• Grow financial knowledge through internal training and self-study.
• Incorporate customer feedback to improve products and processes.

Kenntnisse

German language

English language

Ausbildung

Bachelor's degree in Business Administration or Economics

Commercial apprenticeship in banking

Jobbeschreibung

• You act as the primary and reliable point of contact for our customers and prospects, handling inquiries via email and phone.
• You work closely with other departments to find quick, comprehensive solutions for more complex customer questions.
• You continuously expand your financial knowledge through internal training and self-motivated learning.
• You leverage customer feedback to identify areas for improvement in both our product and internal processes.

This position is initially fixed-term for two years.

• Educational Background: You hold a degree in Business Administration, Economics, or a related field, or you have completed a relevant commercial apprenticeship (ideally in banking).
• Professional Experience: You bring at least one year of relevant practical experience specifically within the banking, FinTech, or broader financial services sector.
• You are highly experienced in supporting customers via phone, email, and/or in person.
• You have an affinity for capital market products and digital solutions.
• You have a genuine passion for customer service, take ownership of the customer experience, and possess a strong affinity for capital market products and digital solutions.
• You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment.
• You are fluent in German and English.

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club