Customer Success Manager - High Touch (m/f/d)

Meyandy LLC; Berlin; Hybrid; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

30 vacation days

Germany Transport Ticket

Urban Sports Club

regular company off-sites

access to learning platforms Blinkist,

Audible

Zusammenfassung

voize is seeking a Customer Success Manager - High Touch to partner with large care organisations, turning complexity into actionable outcomes and driving lasting change at scale. This is a high-impact, ownership-driven role with cross-functional collaboration across Product, Support and Sales, emphasizing strategic value delivery.

You will manage an Enterprise customer portfolio, design scalable training concepts, and ensure measurable outcomes while navigating complex, regulated environments

Qualifikationen

• German-speaking with C1+ level (German)
• Fluent in English for cross-functional collaboration

Aufgaben

• Own a portfolio of Enterprise customers and act as their strategic partner
• Lead multi-stakeholder implementations in regulated environments
• Design and run train-the-trainer concepts that scale
• Turn customer goals into measurable outcomes and value narratives
• Anticipate risks and navigate them proactively
• Collaborate with Product, Support and Sales to improve value delivery
• Share learnings and improvements with the team

Kenntnisse

German & English communication

Ownership

Systems thinking

Empathy with structure

Jobbeschreibung

Why voize? Because we're more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!

Your Mission

At voize, Customer Success is not just about "keeping customers happy", it's about creating sustainable value in a complex and meaningful industry. As a Customer Success Manager for High Touch, you work with large care organisations where change is hard, stakes are high, and clarity makes the difference. You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale. This is a high-touch, high-impact role with real ownership.

Your Daily Business

• No two days are alike
• Own a portfolio of "Enterprise" customers and act as their strategic partner
• Lead multi-stakeholder implementations in regulated, real-world environments
• Design and run train-the-trainer concepts that scale
• Turn customer goals into measurable outcomes and value narratives
• Anticipate risks early and navigate them calmly and proactively
• Work closely with Product, Support and Sales to continuously improve how we deliver value
• Contribute learnings, patterns and improvements back to the team.
• Partner with t Technical Support and Customer Training teams

Your Skillset

• Enjoy complexity and don't need everything to be perfectly defined upfront
• Care deeply about the people you work with: customers and teammates
• Balance empathy with structure and clarity
• Think in systems, not just in individual accounts
• Take ownership naturally and don't wait to be told what to do
• Can confidently communicate in German and English
• Want to help shape how Customer Success works as we grow
• Since you will be working with German Speaking customers we do require C1+ level of German

Growing together - what you can expect at voize

We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people.

We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany.

Become a co-creator of our success with stock options.

Generous perks

• 30 vacation days plus your birthday off
• Germany Transport Ticket
• Urban Sports Club
• regular company off-sites
• access to learning platforms such as Blinkist and Audible
• flexible working hours and a good hybrid set-up

Ready to talk?

Customer Success Manager - High Touch (m/f/d) — Voize, Berlin.

Mots-clés : Customer Success.