Customer Success Manager - Scale (m/f/d)

Meyandy LLC; Berlin; Hybrid; EUR 65.000 - 100.000; Vollzeit

Benefits dieser Stelle

30 vacation days

Germany Transport Ticket

Urban Sports Club

regular company off-sites

learning platforms (Blinkist/Audible)

Zusammenfassung

voize is hiring a Customer Success Manager – Scale in Berlin. You will own the rollout and ongoing success of a high-volume portfolio, ensuring proactive adoption and measurable impact in care workflows. The role emphasizes structured processes, data-driven decisions, and empathetic, human-centered support.

You will work from the Berlin office or remotely across Germany, collaborating with Support, Product, and Onboarding to optimize workflows and outcomes. Stock options are part of the package.

Qualifikationen

• Must have strong customer success mindset with ownership.
• Comfort with data, dashboards, and signals.
• Fluent German and English (C2) and clear communication.

Aufgaben

• Own end-to-end rollout and success of 30–50 customers.
• Drive adoption through clear processes and proactive communication.
• Collaborate with Support, Product and Onboarding to keep execution efficient.
• Monitor customer health, usage and ticket patterns to spot risks.

Kenntnisse

Customer success

Data-minded

German + English (C2)

Cross-functional collab

Account management

Jobbeschreibung

Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact.

Your Mission: Make scale feel clear, human and effective Customer Success at voize is proactive. We help customers succeed in a smart, repeatable way, without losing judgment or humanity. You’ll work with a high-volume portfolio of mid-market and SME customers and ensure voize is adopted quickly, sustainably and with real impact in their daily care workflows. This role is for people who love structure and momentum, but also understand that in healthcare, good judgment matters just as much as good processes. If you enjoy improving systems, thinking ahead, and seeing immediate impact at scale, this role is for you.

Your Daily Business - No two days are alike

• Own the end-to-end rollout and success of 30–50 customers
• Drive adoption through clear processes, smart touchpoints and proactive communication
• Make Decisions on what should be standardised and where individual guidance is needed
• Monitor customer health, usage and ticket patterns to spot risks proactively
• Simplify and streamline recurring CS workflows to reduce friction at scale
• Run virtual touchpoints, office hours and scalable enablement formats
• Work cross-collaboratively: you will partner closely with Support, Product and Onboarding to keep execution efficient
• Actively contribute ideas to improve how Customer Success operates

Your Skillset - What you bring to the table

You’re likely a great fit if you:

• Have a strong can-do mentality and take ownership naturally
• Think in systems, patterns and trade-offs
• Enjoy working with data, dashboards and signals
• Are curious about technical setups and workflows (no coding required)
• Can manage many customers without losing overview
• Prefer clarity and structure over chaos
• Balance standardisation with situational judgment
• Bring empathy and calm into complex, human-centred environments
• Can speak both German and English at a C2 level or above

You understand Customer Success Ying and Yang Not every customer problem needs a custom solution, but not every problem should be treated the same either

Growing together - what you can expect at voize

We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people.

We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany.

Become a co‑creator of our success with stock options.

Generous perks:

• 30 vacation days plus your birthday off
• Germany Transport Ticket
• Urban Sports Club
• regular company off‑sites
• access to learning platforms such as Blinkist and Audible

You decis…

Customer Success Manager - Scale (m/f/d) — Voize, Berlin.