Jnr. Customer Success Manager - German Speaking (m/f/d)

Meyandy LLC; Berlin; Hybrid; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

voize in Berlin is seeking a Customer Success Manager (German speaking) to own the end-to-end onboarding and adoption for a high-volume customer pool. You will build scalable processes, templates, and HubSpot workflows to handle many accounts with a small team.

You bring a systems mindset, strong analytical skills, and fluency in German (C1) and English. Based in Germany, this is a full-time role focused on delivering measurable value and smooth customer journeys.

Qualifikationen

• Experience using CRM systems to manage customer journeys.
• Ability to design scalable processes and playbooks.
• Strong analytical skills to identify patterns and risks.
• German C1 and English proficiency.
• Based in Germany, full-time.

Aufgaben

• Triage the shared inbox by urgency and impact to prioritize customers.
• Own the signing-to-training-delivered journey with tracked milestones.
• Build and automate data tracking views in HubSpot.
• Design templates, playbooks, and automations for scaling.
• Drive adoption beyond go-live with scalable interventions.
• Collaborate with CS, Sales/Support/Solutions Engineering.
• Contribute to long-term self-service roadmap.

Kenntnisse

CRM experience (HubSpot preferred)

Systems thinking

Analytical thinking

Process optimization

Prioritization

Tools

HubSpot CRM

Jobbeschreibung

Why voize? Because we're more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!

Your Mission

Turn large amount of accounts into one scalable system! As a Customer Success Manager on our Project Planning team, you'll own the customer journey from contract signing through go-live to early adoption for voize's smallest customer segment. You'll manage this portfolio as a pool: building the processes, playbooks, and HubSpot systems that let a small team responsibly and efficiently run a large number of accounts.

Your Daily Business - No two days are alike

• Run the pool, not just the inbox: Triage the team's shared inbox by urgency and impact rather than order of arrival, making sure the customers who need it most get attention first.
• Own the signing-to-training-delivered journey: Make sure every customer, for every product, has clear, tracked milestones and dates from contract signing to go-live—and that nothing slips through unnoticed.
• Build and improve the system, not just operate it: Continuously assess what data and event logs the team needs in HubSpot, close the gaps, and turn manual tracking into automated views and alerts.
• Design for scale: Create templates, playbooks, and automations so the pool can grow to more accounts without headcount growing at the same rate.
• Drive adoption beyond go-live: Monitor usage across the portfolio and run lightweight, scalable interventions for accounts that go live but don't fully adopt voize.
• Collaborate cross-functionally: Partner closely with CSMs, Sales/Account Executives, Support, and Solutions Engineering to unblock customers and keep the journey smooth.
• Shape the long-term model: Contribute to voize's roadmap for making parts of this segment self-service over time.

Your Skillset - What you bring to the table

• A systems and process mindset: You default to "how do we make this scale for many accounts" rather than solving each case one at a time.
• Strong logical and analytical thinking: You're comfortable spotting patterns, gaps, and risks in data and turning them into simple, workable processes.
• Hands-on experience with a CRM (HubSpot preferred): You're comfortable working with properties, workflows, and reports—and improving them, not just using them.
• Prioritization instinct: You can manage a high volume of accounts and requests without becoming purely reactive.
• Customer Success, Support, or Operations experience is a plus, but we care more about your ability to think clearly about efficiency and process than about years of CS experience specifically.
• Fluent in German (C1), to support our German customer base, and a good command of English.
• Based in Germany, full-time.

Our Success Mindset - How we work at voize

• Proactive problem solver: You anticipate where the system will break before it does.
• Fast-paced learner: You thrive in dynamic environments and adapt quickly.
• Ownership mentalit... Jnr. Customer Success Manager - German Speaking (m/f/d) - Voize, Berlin.

Mots-clés : Customer Success.