Premier Customer Success Manager

The Access Group; Deutschland; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

The Access Group is seeking a Premier Customer Success Manager in Germany to support customers in deriving maximum value from their software. This role involves managing key customer portfolios, building strong relationships with stakeholders, and advising on product adoption. Candidates should possess experience in customer success roles and be confident in analysing data to drive business outcomes. The company promotes diversity and equality in the workplace.

Formación

• Experience in Customer Success or Account-focused roles.
• Confidence in analysing product usage data.
• Strong commercial conversations about renewals and value.

Responsabilidades

• Look after a portfolio of key customers ensuring value and meeting commitments.
• Build trusted relationships and act as advisor on best practices.
• Spot risks and manage renewals and retention.
• Run regular reviews and gather customer feedback.

Conocimientos

Customer-centric mindset

Analysing product usage data

Strong commercial awareness

Ability to run meetings and handle challenging conversations

Descripción del empleo

We’re looking for a Premier Customer Success Manager to help customers get real value from the software they use daily. The role is a fixed‑term position through February 2027.

About you

You’re naturally customer‑centric, curious about how technology can simplify work, build strong relationships with customers at all levels, are commercially aware, solution focused, and confident in advising on product adoption. You can advocate for customers internally.

Day‑to‑day, you will

• Look after a portfolio of key customers, ensuring value from Access solutions and meeting contract commitments, including Customer Success Plans (CSPs).
• Build trusted relationships with customer stakeholders, including senior leaders, and act as advisor on best practice, product roadmap, and adoption.
• Spot risks and opportunities early, manage churn, renewals, and retention, and work with internal teams to improve customer experience.
• Run regular reviews, reports, facilitate workshops and webinars to track progress, gather feedback such as Net Promoter Score (NPS), and identify opportunities for growth and expansion.

Your skills and experiences might also include

• Experience in Customer Success or Account‑focused roles, with a strong understanding of customer needs and business outcomes.
• Confidence analysing product usage data and turning insights into clear actions for customers and internal teams.
• Strong commercial awareness, with the ability to have constructive conversations about renewals, expansion, and value.
• Experience presenting to customers, including running meetings, reviews or webinars, and handling challenging conversations calmly and professionally.

What are we all about?

The Access Group is one of the largest UK‑headquartered business management software providers, empowering more than 160,000 organisations worldwide. We value diversity and encourage everyone to bring their authentic selves to work.

We believe in equality for all and the transformative power of diversity.