Enterprise, Customer Success Manager (Fully Remote)

DeleteMe; Deutschland; Hybrid; EUR 75.000 - 105.000; Vollzeit

Benefits dieser Stelle

Health benefits

401k plan

Parental leave

Paid time off

Work From Home stipend

Cell phone reimbursement

Fitness reimbursement

Zusammenfassung

DeleteMe is a fast-growing global SaaS company focused on proactive privacy protection. You will shape the post-sale experience for enterprise customers, acting as a trusted privacy advisor and owning end-to-end customer lifecycle from onboarding to renewal to drive adoption across complex organizations.

You will manage onboarding, success plans, and executive business reviews, drive product adoption and renewals, and identify expansion opportunities while serving as a privacy subject-matter

Qualifikationen

• Must possess strong communication and relationship-building skills.
• Experience with enterprise customers and post-sale processes is beneficial.
• Ability to understand privacy and data protection considerations.

Aufgaben

• Manage customer journey from onboarding to renewal with success plans and executive reviews.
• Drive product adoption, renewals, and identify expansion opportunities within complex organizations.
• Serve as a subject-matter expert on data exposure threats and support escalation handling.

Jobbeschreibung

• You will shape the post-sale experience for enterprise customers, acting as a trusted privacy advisor.
• You will own the end-to-end customer lifecycle, from onboarding to renewal, and drive adoption across complex organizations.

Responsibilities:

• Manage customer journey, including structured onboarding, success plans, and executive business reviews.
• Drive product adoption, navigate enterprise renewals, and identify expansion opportunities.
• Serve as a subject-matter resource on data exposure threats and support escalation handling.

What We Offer:

• Comprehensive health benefits including Medical, Vision, and Dental.
• 401k retirement plan, Paid Parental Leave, and 20 days of Paid Time Off.
• Additional perks like Work From Home Stipend, Cell Phone Reimbursement, and Fitness Membership Reimbursement.

DeleteMe

DeleteMe is a leader in proactive privacy protection, helping security teams reduce their human attack surface by removing exposed personal data. As a fast-growing global SaaS company, they have completed over 100 million opt-out removals and serve 30% of the Fortune 100.