Customer Success Manager – Enterprise

Jobtailor; München; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Harvey by Jobtailor seeks an experienced customer success professional to drive adoption and measurable value for strategic legal workflows. You will guide admins, meet with executives, and champion Harvey as essential to renewal and expansion efforts.

Responsibilities include aligning on adoption, ROI, and cross‑functional collaboration with Product and Sales to continuously improve the Harvey platform. In‑person meetings with executives are expected.

Qualifikationen

• 3‑4+ years in customer‑owning roles at tech or SaaS platforms.
• Adapting seamlessly in the face of high‑speed change and growth.
• Strategic planning, revenue‑based prioritization.
• Managing customer‑facing projects and timelines.
• Running in‑person meetings with executives.
• Mapping an organization and influencing stakeholders.
• Driving key customer metrics and outcomes.
• Owning a revenue, expansion, and renewal target.
• Demonstrating a strong point of view and proactive self‑management.
• Working cross‑functionally with Product and Sales teams.

Aufgaben

• Integrate Harvey into customer workflows, guide administrators with data‑backed best practices, ensure optimal use of our AI solutions.
• Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
• Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
• Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
• Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
• Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform.

Kenntnisse

Customer success

Account management

Executive meetings

Cross-functional collaboration

Revenue ownership

Strategic planning

Stakeholder mapping

Project management

Jobbeschreibung

Responsibilities

• Integrate Harvey into customer workflows, guide administrators with data‑backed best practices, ensure optimal use of our AI solutions.
• Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
• Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
• Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
• Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs to drive expansions.
• Represent customer needs internally and relay insights back to Product and Engineering, continuously improving the Harvey platform.

Requirements

• 3‑4+ years in customer‑owning roles at tech or SaaS platforms.
• Adapting seamlessly in the face of high‑speed change and growth.
• Strategic planning, revenue‑based prioritization.
• Managing customer‑facing projects and timelines.
• Running in‑person meetings with executives.
• Mapping an organization and influencing stakeholders.
• Driving key customer metrics and outcomes.
• Owning a revenue, expansion, and renewal target.
• Demonstrating a strong point of view and proactive self‑management.
• Working cross‑functionally with Product and Sales teams.