Customer Success Manager, B2B SaaS

Jobtailor; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Customer Success professional in Germany to manage a dedicated portfolio and drive retention and profitable growth.

You will oversee the full customer lifecycle after contract signing, identify upsell and cross-sell opportunities, and ensure clear goals with visible progress. Strong ownership and data-driven communication are essential in this B2B SaaS environment.

Qualifikationen

• Several years of experience in Customer Success, Account Management, or a comparable role in the B2B SaaS environment.
• Direct responsibility for retention, revenue, or commercial customer development.
• Experience in the communications industry or understanding of the environment Scompler operates in.
• Strong sense of ownership.
• Structured, disciplined way of working.
• Confident handling of SaaS metrics such as ARR, churn, and NRR.
• Precise, dependable, and confident communication.

Aufgaben

• Ownership of a dedicated customer portfolio
• Management with a focus on retention and profitable growth
• Responsible for the entire customer lifecycle after contract signing
• Ensuring clear goals and visible progress
• Developing concrete upsell and cross-sell opportunities

Kenntnisse

Customer Success

Account Management

Retention

Commercial development

Jobbeschreibung

Responsibilities

• Ownership of a dedicated customer portfolio
• Management with a focus on retention and profitable growth
• Responsibility for the entire customer lifecycle after contract signing
• Ensuring clear goals and visible progress
• Developing concrete upsell and cross-sell opportunities

Requirements

• Several years of experience in Customer Success, Account Management, or a comparable role in the B2B SaaS environment
• Direct responsibility for retention, revenue, or commercial customer development
• Experience in the communications industry or a good understanding of the environment in which Scompler operates
• Strong sense of ownership
• Structured, disciplined way of working
• Confident handling of SaaS metrics such as ARR, churn, and NRR
• Precise, dependable, and confident communication