Customer Success Manager - Autodesk Education - German Speaking

Autodesk; München; Sur place; EUR 59 000 - 86 000; Plein temps

Résumé du poste

Autodesk, Inc. is seeking a Customer Success Manager (CSM) based in Germany to focus on mid-market educational accounts across the DACH region, with a primary emphasis on Germany.

The role combines onboarding, adoption, success planning, and growth while coordinating with partners and education networks to expand Autodesk’s reach. You will participate in technical discussions and demonstrations to help customers maximize the value of Autodesk Design & Make solutions, particularly Fusion,

Qualifications

• German language fluency is required for customer interactions and stakeholder communication.
• Effective English communication is essential for collaboration across teams and partners.

Responsabilités

• Onboard education customers and drive product adoption within the DACH mid-market segment.
• Develop and execute success plans to ensure customer value and growth.
• Engage with universities and colleges, partners, and education networks to extend Autodesk reach.
• Lead technical discussions and demonstrations to maximize value of Autodesk Design & Make solutions, especially Fusion.

Connaissances

German fluency

English proficiency

Outils

Autodesk Fusion 360

Description du poste

Job ID26WD101741Job Requisition ID #26WD101741Position OverviewAutodesk Education Experiences (AEX) empowers the next generation of innovators by providing access to Autodesk tools, learning programs, and certifications.We are seeking a Customer Success Manager (CSM), based in Germany, to focus on Mid-Market educational accounts across the DACH region, with a strong primary focus on Germany. The portfolio will predominantly include universities, universities of applied sciences, and technical colleges.This role combines traditional Customer Success responsibilities — onboarding, adoption, success planning, and growth — with strategic territory-level engagement. You will work with educational institutions, partners, and education networks to extend Autodesk’s reach and coordinate scalable initiatives, events, and engagements that drive adoption of Autodesk Design & Make solutions across the territory.You will participate in technical discussions and demonstrations to help customers maximize the value of Autodesk Design & Make solutions, particularly Autodesk Fusion. Strong hands-on Fusion capability is an important requirement for the role.The role requires business fluency in German, as you will directly support German-speaking institutions across the DACH region. You will also need strong professional English to collaborate effectively with colleagues and stakeholders across Autodesk Education Experiences, which operates predominantly in English.You will report to the Senior Manager, AEX Field Engagement, and collaborate closely with Account Managers, partners, and internal teams.Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. For Germany based roles, we expect a starting base salary between 59,000 EUR and 85,800 EUR. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.