Customer Success Manager (all genders)

Revel8; München; Vor Ort; EUR 60.000 - 82.000; Vollzeit

Benefits dieser Stelle

ESOP program

EGYM Wellpass

Zusammenfassung

Revel8 is seeking a.Customer Success Manager to own the post-sales journey for mid-market to enterprise customers in the DACH region. You’ll work closely with Engineering to translate customer learnings into product improvements and help scale the post-sales function as we grow.

You will be hands-on, technically inclined, and fluent in German and English, with autonomy to shape processes and tooling for a rapidly evolving team.

Qualifikationen

• 2+ years in Customer Success, account management, technical consulting or solution/value engineering in a B2B SaaS environment.
• Owned the customer journey including renewals or expansions with measurable impact on Net Revenue Retention.

Aufgaben

• Own the Journey: be the main contact from onboarding to renewal & expansion.
• Drive Value: setup customers quickly and guide product usage to realize value.
• Hands-on Problem Solving: troubleshoot platform issues and configurations independently.
• Steer Growth: identify opportunities for expansion and collaborate with Sales on NRR.
• Voice of the Customer: relay feedback to Product/Engineering and help pilot new features.
• Redefine How We Work: automate repetitive tasks with AI/no-code tools to scale post-sales.

Kenntnisse

Customer Success

Account Management

Technical Consulting

Solution / Value Engineering

B2B SaaS

German/English bilingual

Jobbeschreibung

Our mission

We're on a mission to create 10 million human firewalls! At revel8, we redefine cybersecurity training with hyper-realistic simulations that reflect today’s evolving attack landscape. Our innovative platform combines AI-driven multi-channel attacks with gamified, real-time learning to build resilience where it matters most: the people.

Your mission

As a Customer Success Manager, you own the post-sales journey for a portfolio of mid-market and enterprise customers, mainly in the DACH region. You make sure our customers get real value from revel8, which drives renewals and expansion. Working closely with our engineering team, you bring what you learn from customers straight back into the product. At our stage, you also help build the processes, tooling and structure for our post-sales organization to scale, with real room to shape where it is headed.
Your day-to-day:

• Own the Journey: Take full ownership of your customers from onboarding to renewal & expansion as their main point of contact.
• Drive Value: Get customers set up and running quickly, and guide how they use revel8 so they get tangible value from the platform.
• Hands-on Problem Solving: Become the go-to expert on the platform and customer setups. Solve technical and practical issues yourself wherever possible.
• Steer Growth: Recognize where customers can get more out of revel8 and move those conversations forward together with Sales to grow NRR.
• Voice of the Customer: Work closely with Product and Engineering, share what you see with customers and help define and pilot new features.
• Redefine How We Work: Fix what slows us down. Automate repetitive work with AI and no-code tools, build small internal tools where they help, and set up processes that let the post-sales team scale.

Is it you we are looking for?

You...

• Have 2+ years of experience in Customer Success, Account Management, Technical Consulting or Solution / Value Engineering in a B2B SaaS environment.
• Have owned the customer journey, including renewals or expansions, and can show the impact you had on Net Revenue Retention.
• Are hands-on and technical: You like understanding technical setups and the product in detail and fixing things yourself.
• Are AI-native: You confidently use available AI tools every day and build your own workflows and automations to get more done.
• Have a builder mindset: You have previously set up processes, tools or automations that others still rely on.
• Are confident in front of senior stakeholders, including commercial conversations.
• Take full ownership and thrive in a dynamic environment with a high degree of autonomy.
• Are fluent in both German and English (written and spoken) and can communicate confidently with our team, customers and stakeholders.

Bonus:

• Experience in cybersecurity or security awareness.

Why revel8?

• Our revelutionary Energy: A team that's ambitious, kind, and genuinely excited about what we're building. We move fast, we have fun, and we treat each other well.
• Mission-Driven Impact: Contribute to a meaningful mission of building human resilience against cyber threats.
• Early Stage Role: As an early member of our CS team, you work directly with customers and leadership, and you have real room to build and shape how our post-sales team works as we grow.
• Office-first: In the heart of Munich at Stiglmaierplatz, with flexibility when you need it. Unlimited coffee, table tennis and good vibes included.
• Shared success: Every team member is part of our ESOP program, so everyone shares in what we build.
• EGYM Wellpass membership for your daily balance.