Customer Success Manager – Ad Tech Experience Required

Freestar; Deutschland; On-site; EUR 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking an experienced Technical Account Manager to own publisher relationships and drive revenue growth across a portfolio of clients in Germany. You will be the technical advisor, leveraging Google Ad Manager, Google Analytics, and programmatic tools to optimize campaigns, troubleshoot delivery issues, and educate publishers on new features and best practices.

Collaborate with Support, Yield, and Product teams to resolve complex issues quickly, while guiding clients on strategic

Qualifications

• 3-5 years in Technical Account Management, Customer Success, or Ad Ops within Ad Tech.
• Advanced, hands-on knowledge of Google Ad Manager and Google Analytics.
• Deep understanding of programmatic advertising including header bidding and ad serving.
• Experience with CRM, project management, and support tools like Jira, Zendesk, or HubSpot.

Responsibilities

• Own publisher relationships end-to-end from onboarding to long-term growth.
• Serve as the primary technical point of contact and advisor for premium accounts.
• Monitor and analyze ad performance, implementing optimizations to increase revenue.
• Diagnose root causes of technical issues affecting ad delivery and performance.
• Collaborate with Support and Yield teams for escalations and issue resolution.
• Liaise with internal teams daily to address complex issues and advocate for publishers.
• Be a product expert, providing guidance and best practices to clients.
• Educate publishers on new technologies and upsell relevant solutions.

Skills

Programmatic advertising

Technical account management

Analytical thinking

Advanced Excel

Tools

Google Ad Manager

Google Analytics

Prebid.js

HTML

CSS

JavaScript

HubSpot

Jira

Zendesk

Trello

Job description

Responsibilities

• Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success.
• Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts.
• Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth.
• Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance.
• Partner with the Support and Yield teams as necessary for escalations.
• Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to elevate complex issues and advocate for publishers’ needs.
• Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients.
• Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goals.
• Maintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goals.
• Develop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolution.

Requirements

• 3-5 years of success in a Technical Account Management, Customer Success, or Ad Ops role within the Ad Tech ecosystem.
• Advanced, hands‑on knowledge of Google Ad Manager and Google Analytics.
• Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), wrapper solutions, and ad serving principles.
• Familiarity with web technologies, including HTML, CSS, and JavaScript, and experience using browser developer tools for high‑level debugging and issue identification.
• Experience with CRM, project management, and support tools (e.g., HubSpot, Jira, Zendesk, Trello).
• Advanced Excel skills (Pivot Tables, VLOOKUPs, etc.) and experience interpreting complex performance dashboards.