Customer Success Manager

Jobtailor; Oberursel (Taunus); Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Customer Success Manager to lead onboarding for new customers and drive value through account management, training, and support. You will work closely with our product team to translate customer needs into prioritized requirements and precise configurations of the Ankaadia software.

Your role requires proactive communication in German and English, with prior experience in B2B software or HR settings.

Qualifikationen

• Experience in customer support in a B2B software environment, staffing/service agency, or HR.
• Proficient in using software products and tech.
• Strong written and verbal communication in German and English.

Aufgaben

• Plan and lead onboarding projects for new customers and enable existing customers through account management, training, and support.
• Collaborate with the product team to communicate and prioritize customer requirements.
• Identify requirements and tailor Ankaadia to customer needs through configuration and proactive support.
• Maintain an overview and contribute to growth strategy.

Kenntnisse

Customer Success

B2B Software

Ticketing Systems

German Proficiency

English Proficiency

Account Management

Ausbildung

Business Degree

Communications Degree

Social Sciences Degree

Tools

Zendesk

Jobbeschreibung

• Together we are rethinking the labor migration of international professionals from the ground up and, with our software solution Ankaadia, are revolutionizing how foreign skilled workers are recruited, recognized, and integrated into the German labor market.
• You plan and lead onboarding projects with our new customers and enable existing customers to get the most out of Ankaadia through account management, training, and support.
• You work closely with the product team to communicate and prioritize customer requirements.
• With your proactive mindset and approach, you are a key part of our growth strategy.
• As a customer success manager, you identify requirements and challenges together with our customers to tailor the Ankaadia software solution to their needs through precise configuration.
• You maintain an overview!

Requirements

• You have initial experience in customer support, ideally in a B2B software environment, a staffing/service agency, or in HR.
• You are passionate about innovative software products and comfortable using them.
• You demonstrate focused and confident communication as well as proactive behavior.
• With your positive, energetic, and creative manner, you build trust and enthusiasm with our customers.
• Ideally you have worked with a ticketing system (e.g., Zendesk or similar) and have experience managing support workflows and basic automations.
• You have very good written and spoken German and English.
• Ideally you have completed a degree in business, communications, social sciences, or a comparable qualification.
• You have a sense of humor and like to have fun at work.

Core Competencies

Demonstrates expertise in customer success management by effectively onboarding clients and tailoring software solutions to meet their needs. Proficient in managing support workflows and utilizing ticketing systems while maintaining strong communication in both German and English.

Highest-signal resume keywords

• Customer Success Management
• B2B Software Experience
• Ticketing System Proficiency
• German Language Proficiency
• English Language Proficiency

Hard Skills

• Customer Support
• Account Management
• Software Configuration
• Support Workflow Management
• Basic Automation

Soft Skills

• Proactive Behavior
• Focused Communication
• Trust Building
• Positive Attitude
• Creativity

Certifications & Qualifications

• Degree in Business
• Degree in Communications
• Degree in Social Sciences

Industry Keywords

• Labor Migration
• Skilled Workers Recruitment
• Onboarding Projects
• Customer Requirements
• Growth Strategy

Tools & Technologies

• Zendesk