Customer Success Manager, German Speaking

Jobtailor; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Jobtailor in Berlin is seeking a Customer Success/Account Manager to own client relationships, drive product adoption, and resolve issues quickly. You will track engagement across enterprise accounts, identify risks early, and serve as the voice of the customer to influence the product roadmap.

Fluent English and German are required, and relocation to Berlin is expected for this role. Collaborate with cross-functional teams in DACH markets and build trusted relationships with project leads,

Qualifikationen

• 2+ years in Customer Success, Account Management, or similar in a B2B SaaS environment.
• Experience with finance, procurement, or ERP-adjacent workflows is a strong advantage.
• Excellent interpersonal and written communication; build trust with enterprise stakeholders.
• Based in or willing to relocate to Berlin; fluent in English and German.

Aufgaben

• Own customer relationship, proactively driving product adoption and resolving issues and questions quickly and reliably.
• Track adoption metrics and engagement across enterprise accounts, identifying risks early and keeping customers on track toward their process automation goals.
• Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap.
• Build strong relationships with customer-side project leads, finance teams, and IT stakeholders across our DACH customer base.

Kenntnisse

Customer relationship

Product adoption

Issue resolution

Stakeholder management

Written communication

Jobbeschreibung

Responsibilities

• Own customer relationship, proactively driving product adoption and resolving issues and questions quickly and reliably.
• Track adoption metrics and engagement across enterprise accounts, identifying risks early and keeping customers on track toward their process automation goals.
• Serve as the voice of the customer internally, channelling recurring issues, feature requests, and adoption blockers directly into the product roadmap.
• Build strong relationships with customer-side project leads, finance teams, and IT stakeholders across our DACH customer base.

Requirements

• 2+ years of experience in Customer Success, Account Management, or similar customer-facing role in a B2B SaaS environment.
• Some exposure to finance, procurement, or ERP-adjacent workflows is a strong advantage.
• Excellent interpersonal and written communication skills; able to build trust with enterprise stakeholders, keep customers engaged, and turn frustration into confidence.
• Must be based in or willing to relocate to Berlin.
• Fluency in both English and German is required.

Soft Skills

• interpersonal skills
• written communication skills
• relationship building
• trust building
• customer engagement
• issue resolution
• frustration management