Customer Success Manager

CyberVadis SAS; München; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

CyberVadis SAS in Munich seeks a Customer Success Manager to own the post-sales relationship with senior stakeholders, guiding onboarding, program expansion, and contract renewals. You will architect strategic Account Plans, champion value realization, and coordinate cross-functional teams (Sales, Product, Operations) to ensure measurable ROI.

Fluency in German and English is essential; French is a plus. The role combines advisory consulting with hands-on program management in a fast-growing

Qualifications

• 5+ years in Account Management, Customer Success, or Management Consulting.
• Fluent in German and English (native or professional level).
• Experience with SaaS or high-growth tech environments.

Responsibilities

• Own the post-sales relationship with customers from onboarding to renewals.
• Develop and maintain detailed Account Plans and Customer Program Plans.
• Coordinate with Sales, Product and Operations to ensure value realization.

Skills

Account Management

Customer Success

Management Consulting

German language

English language

Data fluency

Tools

Salesforce

PowerPoint

Excel

Google Workspace

Job description

CyberVadis is a leading company in the cybersecurity sector, dedicated to providing innovative solutions that empower businesses to manage their security risks effectively. Our mission is to create a safer digital environment for organizations worldwide. We foster a culture of collaboration, creativity, and continuous improvement.

About the Rol

As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor to senior stakeholders, ensuring CyberVadis becomes an indispensable part of their security strategy. You will own the entire post-sales relationship—from strategic onboarding and program expansion to commercial renewals.

Your Mission

Strategic Consulting & Program Maturity

• Architect Success: Guide customers in implementing and maturing their TPCRM (Third-Party Cyber Risk Management) programs throughout their lifecycle.
• Business Integration: Partner with clients to ensure CyberVadis is seamlessly integrated into their internal processes and existing toolsets.
• Expert Advice: Move beyond "tool training" to act as a consultant.

Relationship Orchestration & Advocacy

• C-Suite Engagement: Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors.
• Voice of the Customer: Act as the main point of contact, providing both proactive strategic support and reactive project management resources.
• Build Advocacy: Turn customers into brand ambassadors through consistent value delivery and relationship building.
• Strategic Planning: Develop and maintain detailed Account Plans and Customer Program Plans for your entire portfolio.
• Commercial Lifecycle: Lead and successfully manage contract renewals and identify opportunities to promote/upsell additional services where they add value.
• Value Realization: Ensure customers maximize the utility of the CyberVadis solution, maintaining high satisfaction and engagement levels.

Data-Driven Excellence & Operations

• Operational Rigor: Carefully monitor customer operations (forecasts and delivery) to ensure all operational KPIs are met.
• Performance Tracking: Use your analytical skills to monitor account health and ensure every client can see a measurable ROI.

Internal Collaboration & Continuous Improvement

• Product Roadmap: Liaise between the customer and internal teams (Sales, Product, Operations) to solve challenges and provide feedback on solution development needs.
• Project Leadership: Lead or support a variety of internal customer-focused projects to improve our service delivery.
• Team Culture: Contribute to a positive, motivating atmosphere through peer-coaching and sharing best practices with the wider team.

Your Profile

• The Experience: 5+ years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment.
• The Linguist: Native or professional fluency in German and English is essential. French is a significant advantage.
• The Strategist: You have a proven track record of developing complex Account Plans and navigating multi-stakeholder enterprise environments.
• The Analyst: You are "data-fluent." You can translate complex datasets into compelling stories via Excel and PowerPoint.
• The Tech Stack: You are comfortable with Salesforce, modern Project Management tools, and the Google/MS Office suites.
• The Mindset: You are self-driven, thrive in fast-paced environments, and possess the agility to pivot as our industry evolves.

Why Join us?

• International Culture: Join a truly multicultural team based in France with a global reach and a flat hierarchy.
• Career Growth: As we scale, you scale. We prioritize peer-coaching and continuous professional development.
• Flexibility: We value results over "seat time," offering a modern, hybrid work environment.

Equal Opportunity Statement:

We are committed to diversity and inclusivity in our hiring practices.