AI Clinical Specialist/Customer Success Manager

Apsida Life Science; Deutschland; Remote; EUR 68,000 - 98,000; Full time

Job summary

Apsida Life Science partners with an innovative global medical technology company delivering AI-powered medical imaging software. We seek an AI Clinical Application Specialist/Customer Success Manager to drive implementation, adoption and optimisation across radiology environments.

The role focuses on the DACH region and is a remote hire in Germany or Austria, with occasional travel. You will work closely with radiologists, clinical teams and healthcare stakeholders to enhance workflows and

Qualifications

• Bachelor's degree in Healthcare, Nursing, Radiologic Sciences or related discipline.
• 3+ years in radiology or medical imaging environments.
• ARRT certification in Radiologic Technology.
• Strong understanding of radiology workflows, PACS, RIS, DICOM standards.
• Hands-on experience implementing medical imaging software or clinical decision-support solutions.
• Experience in clinical workflow optimisation and customer-facing support.
• Experience delivering clinical training and change management initiatives.
• Excellent communication with radiologists and healthcare stakeholders.

Responsibilities

• Lead clinical workflow assessments to identify opportunities to improve radiology operations and patient care.
• Support the implementation and optimisation of PACS, RIS, clinical AI and reporting solutions.
• Advise radiologists and clinicians on workflow improvements.
• Deliver clinical training and onboarding to radiologists and technologists.
• Collaborate with Implementation, Product, Sales and Customer Success teams for integration and adoption.
• Support complex customer implementations from planning through go-live and post-implementation support.
• Lead change management initiatives to redesign workflows and drive adoption.
• Build strong relationships with healthcare customers, providing ongoing clinical guidance.

Skills

Clinical workflows

Radiology

PACS RIS DICOM

Training delivery

Change management

Stakeholder engagement

Education

Bachelor's degree in Healthcare or related field

ARRT certification

Tools

PACS

RIS

DICOM standards

Medical imaging software

Job description

Apsida Life Science are currently partnered with an innovative global medical technology company developing advanced software and AI-powered solutions within the medical imaging space. The team are seeking an AI Clinical Application Specialist/Customer Success Manager to join their growing organisation.

This is a customer-facing position focused on supporting the implementation, adoption and optimisation of medical imaging software solutions across radiology and diagnostic imaging environments. The role will involve working closely with radiologists, clinical teams and healthcare stakeholders to improve clinical workflows, support software integration and maximise the effectiveness of imaging technologies.

The role will focus on the DACH region and is a remote hire (seeking someone in Germany or Austria). There will be occasional travel.

Responsibilities

• Lead clinical workflow assessments to identify opportunities to improve radiology operations, diagnostic efficiency and patient care.
• Support the implementation and optimisation of PACS, RIS, clinical AI and reporting solutions.
• Act as a clinical subject matter expert, advising radiologists, clinicians and healthcare stakeholders on workflow improvements.
• Deliver clinical training and onboarding to radiologists, technologists and clinical administrators.
• Work closely with Implementation, Product, Sales and Customer Success teams to ensure successful software integration and adoption.
• Support complex customer implementations from initial planning through go-live and post-implementation support.
• Lead change management initiatives to support clinical workflow redesign and technology adoption.
• Build strong relationships with healthcare customers, providing ongoing clinical guidance and support.

Requirements

• Bachelor's degree in Healthcare, Nursing, Radiologic Sciences or a related discipline, or equivalent practical experience.
• 3+ years of experience within radiology, diagnostic imaging or medical imaging technology environments.
• ARRT certification in Radiologic Technology and completion of an accredited radiologic sciences programme.
• Strong understanding of radiology workflows, PACS, RIS, DICOM standards and clinical reporting systems.
• Hands-on experience implementing medical imaging software or clinical decision-support solutions.
• Proven experience in clinical workflow optimisation, software implementation and customer-facing support.
• Experience delivering clinical training, stakeholder engagement and change management initiatives.
• Strong communication skills and ability to engage with radiologists, clinical teams and senior healthcare stakeholders.
• Experience supporting enterprise healthcare sales cycles, clinical demonstrations or pre-sales activities would be advantageous.

UK Direct: [phone]

US Direct: [phone]

Apsida Life Science is a specialist recruitment business based in London (UK), Redhill (UK) & Boston (USA) that is dedicated to delivering the best talent to the Life Science industry. We believe there is a gap in the market for a cost effective, high quality and trusted recruitment service that puts the candidate journey at the heart of the recruitment process.