Customer Success Manager

Oates Energy; Deutschland; Vor Ort; EUR 52.000 - 61.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Zusammenfassung

Oates Energy is seeking a Customer Success Manager to manage property accounts, oversee onboarding for utilities billing launches, and foster long-term client relationships. This role blends problem-solving with growth opportunities in a fast-paced environment.

The ideal candidate brings 2+ years in customer success or related fields, excellent communication, and strong organizational skills. This in-person role in Jacksonville, FL offers hybrid options with some remote days and a competitive

Qualifikationen

• 2+ years of experience in customer success or related role.
• Experience in utilities, billing, or property management is a plus.
• Excellent communication and relationship-building skills.
• Strong organizational skills with multiple projects.
• Proficiency with Microsoft Office and CRM tools.
• Detail-oriented and proactive problem-solver.
• Bachelor's degree preferred.

Aufgaben

• Serve as the primary point of contact for a portfolio of clients, delivering exceptional service.
• Coordinate onboarding and billing launches with cross-functional teams.
• Analyze data and client trends to inform recommendations.
• Lead onboarding timelines and manage stakeholder expectations.
• Identify upsell opportunities and partner with sales to drive growth.
• Respond to client inquiries by phone and email promptly and professionally.
• Maintain organized account records and meeting notes.
• Monitor metrics like onboarding satisfaction and client retention.

Kenntnisse

Customer success

Account management

Project management

CRM tools

Excel

Communication

Ausbildung

Bachelor's degree

Tools

CRM software

Microsoft Office

Jobbeschreibung

Customer Success Manager (Utility Billing / Property Services)

Location: Jacksonville, FL

Job Type: Full-Time

Compensation: $60,000–$70,000 + annual bonus

Schedule: In-person Monday–Friday, with the option to work remotely 2 days per month

About Us

Oates Energy is a fast-growing provider of utility submetering and billing solutions for residential and commercial properties. We deliver tech-enabled utility cost recovery, streamline operations for our clients, and ensure residents are billed fairly and accurately. As we continue to grow, we're looking for a driven, detail-oriented Customer Success Manager to join our team.

Position Overview

The Customer Success Manager plays a critical role in managing property accounts — from onboarding new clients and coordinating utility billing launches to building long-term relationships and uncovering growth opportunities. This is a high-impact role for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to grow alongside a company at the front‑of‑the‑utility innovation.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of clients, delivering exceptional service and ensuring long-term satisfaction
• Partner with internal teams to resolve client issues, track deliverables, and communicate project status
• Analyze utility data and client trends to drive informed recommendations and support billing accuracy
• Lead onboarding for new client properties, setting clear timelines and managing expectations across stakeholders
• Collaborate with sales and operations to identify upsell opportunities and improve client outcomes
• Respond to client inquiries promptly and professionally by phone and email
• Maintain organized account records, reports, and meeting notes
• Monitor key metrics including time to value, onboarding satisfaction, and client retention

Qualifications

• 2+ years of experience in customer success, account management, project management, or a related role (experience in utilities, billing, or property management a plus)
• Exceptional communication and relationship-building skills
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Proficiency with Microsoft Office and CRM tools (strong Excel skills a plus)
• High attention to detail and a proactive approach to problem-solving
• Comfortable working both independently and as part of a team in a fast-paced environment
• Bachelor's degree preferred

Why Join Us?

• Competitive salary and benefits package
• Opportunities for growth and advancement in a thriving industry
• Collaborative, supportive team culture
• Work that makes a real impact in utility efficiency and cost recovery

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance