Customer Success Manager

CMO Owls; Berlin; Hybrid; EUR 50,000 - 75,000; Full time

Job summary

CMO Owls is seeking a Customer Success professional to own onboarding and ongoing success for customers, ensuring each site is connected, integrations are live, and outputs are trusted. You will diagnose root causes rather than filing tickets and guide customers toward measurable results.

In this role you will monitor account health, coordinate with engineering and support on customer problems, and own renewal conversations grounded in real outcomes.

Qualifications

• 2+ years of customer success or account management in B2B SaaS.
• Strong analytical and problem-solving skills; able to diagnose technical setup issues.
• Excellent written and verbal communication with technical and non-technical stakeholders.

Responsibilities

• Own onboarding and early success for every new customer.
• Monitor account health: integration status, agent output quality, and usage.
• Diagnose issues across the full customer setup from OAuth scope to dashboard flow.
• Coordinate with engineering and support on recurring customer problems.
• Own renewal and expansion conversations grounded in real, measurable customer results.

Skills

Analytical thinking

Problem solving

Written & verbal communication

Customer-focused mindset

Stakeholder management

Tools

Google Search Console

GA4

Marketing analytics platforms

Job description

Operations Berlin or Remote, Germany Full-time Mid

Make sure every CMO Owls customer's real setup actually works — diagnosing and fixing what breaks, not just checking in on a schedule.

About this role

You will own onboarding and ongoing success for CMO Owls customers, end to end. That means making sure each customer's site is actually connected correctly, their integrations are live, and their agents are producing output the team trusts — and diagnosing the real cause when something isn't working, not just filing a support ticket.

What you will do

• Own onboarding and early success for every new customer
• Monitor real account health: integration status, agent output quality, and usage
• Diagnose issues across the full customer setup, from a missing OAuth scope to a confusing dashboard flow
• Coordinate with engineering and support on real, recurring customer-reported problems
• Own renewal and expansion conversations grounded in real, measurable customer results

What we are looking for

• 2+ years of customer success or account management experience in B2B SaaS
• Strong analytical and problem-solving skills — comfortable digging into a technical setup issue
• Excellent written and verbal communication with both technical and non-technical stakeholders
• A genuine bias toward fixing the real problem, not just managing the relationship

Nice to have

• Experience with Google Search Console, GA4, or similar marketing/analytics platforms
• Experience in a startup where the CS team is still small and highly hands-on