Customer Service Specialist (m/f/d)

SCHÖLLY FIBEROPTIC GMBH; Denzlingen; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Hansefit program

Bikeleasing

Pension scheme

Private insurance options

Job summary

SCHÖLLY FIBEROPTIC GMBH is seeking a Customer Service Specialist to independently manage orders from entry to delivery and support customers and Sales in a fast-paced manufacturing environment. You will coordinate with Production, Supply Chain and Logistics while maintaining accurate master data and handling communications in German and English.

The role requires a commercial background, strong organizational skills, and proficiency in MS Office with NAV 2015 or BC experience advantageous.

Qualifications

• Completed commercial training (e.g., business administration).
• Professional experience in Customer Service, Inside Sales, or Order Processing in manufacturing.
• Independent, structured, solution-oriented work style with ability to work under pressure and prioritize.

Responsibilities

• Independently process and manage customer orders from entry to on-time delivery.
• Support existing customers regarding their orders and handle internal and external communication.
• Maintain customer master data and support Sales in preparing quotations.
• Coordinate cross-functional collaboration with Production, Supply Chain, Logistics and other departments.
• Perform general administrative and commercial tasks as part of the team.

Skills

German C1

English B2

Team player

Prioritization

Education

Commercial training (e.g., business administration)

Tools

Navision 2015

Business Central

Job description

SCHÖLLY has been developing endoscopic visualization systems that are used for the benefit of people for 50 years.

Customer-focused, cooperative, imaginative, humane, competent and value-creating - these are the values that define us and that give our teams room to grow and thrive.

Join us and lead your own success story with us.

Customer Service Specialist (m/f/d)

Your responsibilities

• You independently process and manage customer orders from order entry through to on-time delivery
• You independently support existing customers regarding their orders and handle both internal and external communication
• You maintain customer master data in our system and actively support the Sales team in preparing quotations
• You coordinate cross-functional collaboration with Production, Supply Chain, Logistics, and other departments
• You perform general administrative and commercial tasks as part of the team

Your profile

• Completed commercial training (e.g., business administration) or a comparable qualification
• Professional experience in Customer Service, Inside Sales, or Order Processing within a manufacturing environment
• Independent, structured, and solution-oriented way of working, with the ability to perform well under pressure and effectively prioritize tasks
• Proficient in using MS Office; experience with Navision 2015 (NAV 2015) and/or Business Central (BC) is an advantage
• Strong team player with a high sense of responsibility and ownership, as well as excellent German language skills (C1) and good English language skills (B2), both written and spoken

What we offer

• Opportunities for development in a flexible company with a strong group in the background
• Motivated colleagues, flat hierarchies, short decision-making processes and a spirit of partnership
• Performance-related remuneration, flexible working hours, an attractively subsidized pension scheme and favorable special conditions for a wide range of private insurance policies
• Hansefit and Bikeleasing