Customer Service Representative

FDH Aero; Bremen; On-site; EUR 36,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA

401k matching

Wellness program

Training & mentorship

Best Places to Work recognition

Job summary

FDH Aero is seeking a Customer Service Representative to join our team in the aerospace and defense sectors. You will manage orders, coordinate with customers and vendors, and ensure timely delivery while providing expert product information and support.

You will respond to inquiries across phone, email, and online channels, maintain records, and collaborate with sales to identify upsell opportunities. A background in aerospace terminology is a plus, with a focus on service-first customer care.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Previous 2 years of experience in customer service or sales, preferably in the aerospace industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office and CRM software.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of aerospace components and terminology is a plus.

Responsibilities

• Manages customer order book, on time deliveries, and expediting hot orders.
• Liaise between customers and vendors for open PO’s.
• Responds promptly and professionally to customer inquiries via phone, email, and online platforms.
• Process orders, quotes, and returns accurately and efficiently.
• Coordinate with internal departments to ensure timely delivery of products and services.
• Provide technical assistance and product information to customers as needed.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with sales team to identify opportunities for upselling and cross-selling.
• Stay up to date on industry trends, products, and regulations to better serve customers.
• Assist in developing and implementing customer service policies and procedures.
• Contribute to a positive and collaborative work environment.
• Performs other duties as assigned

Skills

Excellent communication

Interpersonal skills

Strong problem-solving

Attention to detail

Multitasking

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

Who Are We?

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

Why Work Here?

At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our Values Guide Everything We Do

We Are Service First - We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful - We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers - We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open-Minded - We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable - We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People

• That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs.
• We invest in training, mentorship, and career development to empower our employees to reach their full potential.
• Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

We Are Looking For

We are seeking a Customer Service Representative will have a passion for delivering outstanding service, strong communication skills, and a keen attention to detail. As a key member of our team, you will play a vital role in ensuring customer satisfaction and building long-lasting relationships with clients.

What You'll Do (Responsibilities)

• Manages customer order book, on time deliveries, and expediting hot orders
• Liaise between customers and vendors for open PO’s
• Responds promptly and professionally to customer inquiries via phone, email, and online platforms
• Process orders, quotes, and returns accurately and efficiently
• Coordinate with internal departments to ensure timely delivery of products and services
• Provide technical assistance and product information to customers as needed
• Resolve customer issues and complaints in a timely and effective manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with sales team to identify opportunities for upselling and cross-selling
• Stay up to date on industry trends, products, and regulations to better serve customers
• Assist in developing and implementing customer service policies and procedures
• Contribute to a positive and collaborative work environment
• Performs other duties as assigned

What You Bring (Qualifications & Skills)

• High school diploma or equivalent; bachelor's degree preferred
• Previous 2 years of experience in customer service or sales, preferably in the aerospace industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in MS Office and CRM software
• Ability to multitask and prioritize in a fast-paced environment
• Knowledge of aerospace components and terminology is a plus