Customer Service Manager Food Ingredients / Nutraceuticals m/f/d

GFIC; Langen; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

GFIC in Langen, Germany seeks a Customer Service Manager (m/f/d) to ensure smooth daily operations and enhance customer experience. Responsibilities include managing customer orders, preparing quotations, and coordinating logistics with suppliers.

The ideal candidate should have a commercial background, be fluent in German and English, and possess strong MS Office skills. Join a stable, international company that values its team and fosters collaboration.

Qualifikationen

• Fluent in both German and English.
• Strong MS Office skills are required, ERP experience is advantageous.
• Detail-oriented, structured, and reliable.

Aufgaben

• Act as the primary contact for customers and suppliers.
• Prepare quotations and manage customer orders, forecasts, and contracts.
• Coordinate logistics with warehouses and freight forwarders.
• Process invoices, credit notes, and supplier documentation.

Kenntnisse

Fluent in German and English

Strong MS Office skills

Strong communication skills

Ausbildung

Commercial background (Kaufmännische Ausbildung or similar)

Tools

ERP experience

Jobbeschreibung

Customer Service Manager (m/f/d)

Location: Langen, Germany
Industry: Food Ingredients / Nutraceuticals
Employment Type: Full-time

About the Company

• Our client is an established international supplier of specialty ingredients for the food, nutraceutical, and health industries.
• The European team in Langen supports customers, suppliers, and partners across the region with high‑quality service, reliable operations, and strong commercial collaboration.
• To strengthen the local organization, we are looking for a Customer Service Manager who will play a key role in ensuring smooth daily operations and excellent customer experience.

Aufgaben

• Act as the primary contact for customers and suppliers
• Prepare quotations and manage customer orders, forecasts, and contracts
• Coordinate logistics with warehouses and freight forwarders
• Process invoices, credit notes, and supplier documentation
• Ensure accurate documentation and archiving
• Support the sales team with customer activities and events when required

Qualifikation

• Commercial background (Kaufmännische Ausbildung or similar)
• Strong MS Office skills; ERP experience is an advantage (training provided)
• Fluent in German and English
• Detail‑oriented, structured, and reliable
• Strong communication skills, confident on the phone
• Team‑orientated and solution‑driven
• Experience in logistics or supply chain is a plus

Benefits

What You Can Expect

• A role within a stable, international ingredients company
• Close collaboration with a small, supportive European team
• A dynamic environment with direct impact on customer satisfaction and operations

How to Apply

Please submit your CV including salary expectations, availability, and relevant certificates.