Customer & Logistics Team Lead (w/m/d)

ontoHR; Mannheim; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

ontoHR is supporting an established international consumer-health company as it strengthens its DACH operations. You will lead customer service, manage external logistics partners and ensure reliable, cost-effective delivery across Germany, Austria and Switzerland.

You will also help build the regional team and shape processes during an important transformation phase. This Mannheim-based hybrid position requires regular on-site presence and collaboration with Sales, Planning, Finance and Supply

Qualifikationen

• 5+ years’ experience in customer service, logistics or supply chain management.
• Proven team leadership and 3PL management experience.
• Background in consumer health, FMCG, consumer goods or distribution preferred.
• Experience with ERP systems, WMS/TMS and Excel.
• Strong analytical, commercial and stakeholder-management skills.
• Fluent German and English (both C1 minimum).
• Relevant bachelor’s degree; APICS, CPIM or CSCP certification is advantageous.

Aufgaben

• Lead, build and develop a small Customer Service & Logistics team for the DACH region
• Ensure accurate order processing and excellent customer communication
• Manage 3PL warehouse and transport providers against SLAs, KPIs and costs
• Saga safeguarding inventory accuracy and coordinate inbound and outbound logistics
• Partner with Sales, Planning, Finance and Supply Chain
• Drive performance reporting, process improvement and logistics optimisation

Kenntnisse

Team leadership

3PL management

ERP

WMS/TMS

Excel

Analytical skills

Stakeholder management

German & English (C1)

Ausbildung

Bachelor’s degree

APICS CPIM/CSCP advantageous

Tools

ERP systems

WMS

TMS

Jobbeschreibung

ontoHR is supporting an established international consumer-health company as it strengthens its DACH operations.

Reporting directly to the Head of Operations, you will lead customer service, manage external logistics partners and ensure reliable, cost-effective delivery across Germany, Austria and Switzerland. You will also help build the regional team and shape processes during an important transformation phase.

Your responsibilities

• Lead, build and develop a small Customer Service & Logistics team for the DACH region
• Ensure accurate order processing and excellent customer communication
• Manage 3PL warehouse and transport providers against SLAs, KPIs and costs
• Safeguard inventory accuracy and coordinate inbound and outbound logistics
• Partner with Sales, Planning, Finance and Supply Chain
• Drive performance reporting, process improvement and logistics optimisation

Your profile

• 5+ years’ experience in customer service, logistics or supply chain management
• Proven team leadership and 3PL management experience
• Background in consumer health, FMCG, consumer goods or distribution preferred
• Experience with ERP systems, WMS/TMS and Excel
• Strong analytical, commercial and stakeholder-management skills
• Fluent German and English (both C1 minimum)
• Relevant bachelor’s degree; APICS, CPIM or CSCP certification is advantageous

This is a Mannheim-based hybrid position. Regular on-site presence is essential.

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