Customer Retention & Renewals Specialist (m/f/d) - Germany or Bucharest

IGEL Technology; Bremen; Remote; EUR 52,000 - 76,000; Full time

Job summary

IGEL Technology is seeking a motivated renewal specialist to join its Customer Retention team. The role focuses on maintenance and renewal revenue for the EMEA region, with emphasis on the DACH market.

You will manage relationships with existing customers and partners, negotiate renewals, and collaborate with sales and product teams to drive retention. The ideal candidate has 3–5 years in a customer-facing IT role, strong negotiation skills, and fluent German and English.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years in a customer-facing IT role; software sales/renewals valued.
• Strong communication, negotiation and selling skills.
• Fluent German and English, professional verbal/written skills.
• Ability to balance admin work with revenue generation.

Responsibilities

• Build relationships and negotiate with existing customers as account manager.
• Prepare quotes, review due dates, and recover maintenance contracts.
• Drive renewals revenue through direct contact and partners.
• Lead sales interactions via phone/online to close renewals, upsell where possible.
• Collaborate with product team to improve retention.
• Train to become a sales expert and articulate evolving tech to customers.

Skills

Relationship building

Negotiation

Communication

Sales oriented

Team collaboration

Phone presence

German language

English language

Customer focus

Education

Bachelor's degree or equivalent experience

Job description

Job Description

THE LOCATION:

Germany, Remote

THE ROLE

We are looking for an enthusiastic individual to join our Customer Retention team to cover IGEL Technology maintenance and subscription renewals for the EMEA region with a focus on the DACH region.

TASKS AND RESPONSIBILITIES

• Build relationships and negotiate with existing customers, being the 'go to' account manager for customers and partners
• Prepare quotes, review due dates, and administer full recovery of existing maintenance contracts
• Work to bring in timely maintenance and renewals revenue personally through direct contact to our customers, but also leverage the field sales team and our partners when necessary
• Conduct sales interactions with such accounts via telephone or over the internet to close identified renewals business; this will involve strong negotiation of pricing and spotting opportunities to up-sell
• Work closely with the product team to give feedback on ways to improve retention
• Train to become a sales expert on key products and become an advocate within the team; be able to articulate to the customer the constantly evolving technology and its application to a customer's business problem

EXPERIENCE AND QUALIFICATIONS:

• Bachelor's degree or equivalent experience
• 3-5 years of experience in a customer facing role; experience within the IT sector is required; software sales/renewals experience desired
• Customer focused; people-oriented and delivers exceptional customer service
• Sales oriented; strong communication, negotiation and selling skills, strongly motivated by success and target-driven
• Ability to follow a sales process, overcome objections and find solutions to those objections in order to maximize sales for IGEL Technology
• Great phone presence
• Ability to work well with internal and external (partner) teams and be a collaborative team player in cross-functional teams
• Articulates professionally in both verbal and written communication
• Ability to balance admin work while prioritizing revenue generation
• Self-motivation, sense of responsibility and creativity
• Fluent German and English language skills

Matt Krajnik

[e-mail]

Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship. We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.