Manager IT Operations (m/f/d)

TeamViewer; Göppingen; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Open-door policy

Casual office atmosphere

Fruit and beverages

Diversity language courses

Team events

Job summary

TeamViewer is seeking a seasoned IT leader to oversee a global Team and Database Engineering team within a DevOps framework. You will drive 24/7 platform availability and partner with developers and Site Reliability Engineers from R&D to deliver resilient services.

You will enforce IT security, optimize performance and cost, manage providers and SLAs, and contribute to the platform's long-term strategic evolution. Fluency in German and English is mandatory.

Qualifications

• German and English language skills are mandatory.
• Minimum 3 years of people management and Team Lead experience.
• Experience as IT Project Manager or Infrastructure/Operations Team Lead.
• Proven Scrum and DevOps experience.
• Familiarity with CSP offerings (AWS, Azure).
• Understanding of IT infrastructure architecture, networks, Windows and Linux servers, and MS SQL.

Responsibilities

• Lead a team of System and Database Engineers in a DevOps setup.
• Ensure 24/7 operation of the global TeamViewer platform with high availability.
• Oversee IT security and system hardening requirements.
• Analyse, improve and develop global system performance, resource usage, monitoring capabilities, fault tolerance and provider costs.
• Manage service providers, control SLA reporting and foster the partnership with major suppliers.
• Participate in RFP processes in case of supplier changes / new tenders.
• Contribute to the long-term strategic evolution of the TeamViewer platform.

Skills

People management

Team lead

Scrum

DevOps

Cloud (AWS/Azure)

IT infrastructure

Windows servers

Linux servers

MS SQL databases

German & English

Education

University degree in Computer Science or related IT field

Job description

• Ensure 24/7 operation of the global TeamViewer platform with 99,99% availability
• Lead a team of System and Date Base Engineers who work together in a DevOps team with developers and Site Reliability Engineers from the R&D department
• Ensure implementation of IT Security and system hardening requirements on the systems
• Analyse, improve and develop global system performance, resource usage, monitoring capabilities, fault tolerance and provider costs
• Manage service providers, control SLA reporting and foster the partnership with the major suppliers
• Participate in RFP processes in case of supplier changes / new tenders
• Contribute to the long-term strategic evolution of the TeamViewer platform

What we offer

• “If I were CEO, I would…” Say what you’re thinking! We live an open-door policy through which our managing directors are always open to feedback and suggestions
• Make yourself at home! We don’t have ties. In our relaxed office atmosphere, you can wear whatever you want and relax in our lounge areas
• Of course, we offer you free fruit, non-alcoholic drinks and a varied sports program
• Our colleagues come from over 60 countries and we celebrate diversity with internal language courses
• Work and pleasure are close together at TeamViewer. Look forward to company celebrations, quarterly team events and other monthly events

What you bring

• University degree in Computer Science or relevant experience in the IT field
• People management skills and experience in a Team Lead function (min 3 years) is required
• Prior experience preferably as an IT Project Manager or Infrastructure / Operations Team lead in a medium-size or larger organization
• Proven Scrum and DevOps experience
• Familiarity with CSP offerings (AWS, Azure)
• Understanding of IT infrastructure architecture, network fundamentals, Windows and Linux servers, MS SQL databases
• Proven track record working within a multi-disciplinary environment and collaborating with wide range of stakeholders
• Fluency in German and English is mandatory