Customer Renewal Specialist, French Speaking

TeamViewer; München; Hybrid; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Company achievement bonus

Public transport friendly offices

Hybrid and flexible work time

Work From Abroad Program

Zusammenfassung

TeamViewer in Munich is seeking a Sales and Customer Retention Specialist to manage customer relationships and ensure annual recurring revenue. The role involves executing renewals, collaborating with cross-functional teams, and identifying opportunities for customer expansion through strong communication skills.

Ideal candidates will have a degree in Business or Marketing, at least 1-2 years of relevant experience, and fluency in French and English. The position offers great compensation packages, including bonuses, and a hybrid work model.

Qualifikationen

• Mandates fluency in French and English.
• 1-2 years of experience in sales or customer service focused on renewals.
• Strong communication skills and a positive attitude.

Aufgaben

• Execute the renewal process to ensure ARR is retained.
• Establish business relationships with customers via telephone and email.
• Collaborate cross-functionally to provide exceptional customer experiences.

Kenntnisse

Sales experience

Customer retention

IT environment

Fluency in French

Fluency in English

Ausbildung

University degree in Business or Marketing

Jobbeschreibung

Responsibilities

• Execute the renewal process to ensure ARR is retained or expanded
• Identify opportunity and customer level risk and coordinate the mitigation
• Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally
• Establish business relationships with TeamViewer customers via telephone and email
• Discover cross and up-sell opportunities with the existing customer base
• Monitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty

Requirements

• University or college degree in the field of Business, Marketing, or something similar is great, but not a dealbreaker
• 1-2 years of experience in sales, customer retention or customer service, ideally with a focus on renewals
• Ideally experience in the IT environment with SaaS knowledge
• Strong communication skills, positive attitude and enjoy working in an international team
• Customer‑centric and results‑oriented approach, demonstrating a willingness to go the extra mile
• Fluency in French and English is mandatory, further languages are a plus

What We Offer

• Onsite onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e‑bike (Germany only)
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular team events and company‑wide celebrations
• Open door policy, no dress code rules, frequent all‑hands and leadership lunches
• Hybrid and flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the CARE initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We CARE and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.