Customer & Project Support Specialist (m/f/d) Ref. 70631

Lufthansa Technik AG; Hamburg; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Deutschlandticket

Betriebliche Altersvorsorge

Unterstützung durch Bishop GmbH

Job summary

Die Lufthansa Technik AG in Hamburg sucht einen Customer & Project Support Specialist (m/w/d) auf Zeit. Der Einsatz läuft vom 01.12.2026 bis 31.05.2029 und bietet eine spannende Schnittstellenrolle zwischen Kunden, technischen Abteilungen und Projektteams.

Zu Ihren Aufgaben gehören die Koordination von Intercompany-Aufträgen, Unterstützung der Projekt- und Fachabteilungen sowie Analysen, Statusberichte und Präsentationen.

Qualifications

• Abgeschlossene kaufmännische Ausbildung
• Erste Erfahrungen im Kundenservice, Auftragsabwicklung oder Administration
• Gute Kenntnisse in SAP und Standard-IT-Systemen
• Service- und Kundenorientierung sowie strukturiertes, eigenständiges Arbeiten

Responsibilities

• Aufträge zwischen internen Kunden koordinieren und bearbeiten
• Technische und kommerzielle Fragen in Abstimmung mit internen Stakeholdern klären
• Aufträge in SAP-Systemen erstellen, bearbeiten und abschließen
• Kunden über Auftragsstatus, Fristen und offene Anfragen informieren
• Meetings organisieren und Protokolle erstellen
• Datenpflege und Prozessdokumentation sicherstellen
• Unterstützung bei Digitalisierungs- und Optimierungsprojekten

Skills

Kundenorientierung

Organisationsfähigkeiten

Kommunikationsfähigkeit

Teamfähigkeit

Verhandlungsgeschick

Flexibilität

Deutschkenntnisse

Englischkenntnisse

Education

Kaufmännische Ausbildung

Tools

SAP

IT-Systeme

Job description

Customer & Project Support Specialist (m/f/d) Ref. 70631

Shape the future of one of the world’s leading aviation brands

For our client—a globally renowned provider of maintenance, repair, and technical services within the aviation industry,we are seeking a dedicated Customer Support & Project Coordination Specialist (m/f/d) to join their team in Hamburg at the earliest possible date.

This position is to be filled on a temporary staffing basis (contract assignment) for the period from December 1, 2026, to May 31, 2029.

In this multifaceted role, you will coordinate and manage internal client orders, support project and technical departments with administrative and organizational tasks, and ensure professional communication among all stakeholders. In doing so, you will play a vital role in maintaining smooth operational processes and high service quality.

Your Opportunity

Are you looking to take on a central, cross-functional role—collaborating with internal clients, technical departments, and project teams—while actively contributing to the success of complex aviation projects? If so, this position offers you the chance to apply your organizational and commercial skills within a dynamic, forward-looking environment.

Your Responsibilities

• Processing and coordinating intercompany customer orders
• Clarifying technical and commercial matters in close coordination with internal stakeholders
• Creating, processing, and finalizing orders within various IT and SAP systems
• Tracking customer orders and preparing analyses, overviews, and status reports
• Coordinating and organizing internal meetings
• Communicating with customers regarding order status, deadlines, and outstanding queries
• Maintaining and updating order and master data across various IT systems
• Organizing administrative processes, such as service provider registrations, access authorizations, and interface coordination
• Assisting the team lead with administrative and organizational tasks
• Preparing presentations, meeting minutes, and decision‑making documentation
• Supporting digitalization and optimization projects
• Ensuring high quality standards by monitoring data maintenance, deadlines, and process workflows
• Contributing to special assignments and projects

Your Profile

• Successfully completed vocational training in a commercial field
• Initial experience in customer service, order management, project assistance, or administration
• Technical or construction-related knowledge is an advantage
• Experience working with SAP and standard IT systems
• Strong service and customer orientation
• Organizational skills, with a structured and independent approach to work
• Strong communication skills and a confident demeanor when interacting with various stakeholders
• Negotiation skills, as well as the ability to persuade and assert oneself
• Team-oriented mindset and a high degree of flexibility
• Clear verbal and written communication skills
• Basic knowledge of English (at least level A2)
• Professional‑level proficiency in German (spoken and written)

What Awaits You

• An assignment at a leading company in the international aviation industry
• A long‑term project engagement running until at least May 2029
• A 37.5‑hour work week with a flexible working hours model Varied role with high visibility within the organization
• Professional and modern working environment
• Opportunity to work as part of a dedicated, international team
• "Deutschlandticket" (Germany‑wide public transport pass)
• Company pension scheme
• Personal support provided by Bishop GmbH

Legal

You need to hold a valid EU passport, or apply via Google for the German Opportunity work permit