Customer Order Manager (all gender)

ALTEN; Hamburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

ALTEN Consulting Services GmbH in Hamburg seeks a senior professional to act as the central contact for Airbus Proprietary Parts Repair, Lease and Exchange Services, coordinating orders and ensuring KPI targets are met across the global network.

You will analyze customer issues, collaborate with Airbus and Satair stakeholders, and drive process improvements to optimize delivery times, costs and quality in a dynamic aviation environment.

Qualifikationen

• Experience in customer service, supply chain management, order management or aftermarket services, ideally in aviation or aerospace.
• Strong analytical and problem-solving abilities to manage complex operational processes.
• Excellent stakeholder management and collaboration with customers, suppliers and internal departments.
• Ability to handle multiple priorities with high quality and customer focus.
• Fluency in English and German, written and spoken.

Aufgaben

• Act as the central point of contact for Airbus Proprietary Parts Repair, Lease and Exchange Services, supporting Satair’s global customer base and repair station network.
• Manage repair, lease, exchange and conversion orders while ensuring supplier and repair stations comply with contractual obligations and KPI targets.
• Serve as the primary contact for airlines, MROs and other customers regarding process updates and commercial matters.
• Analyze customer issues and coordinate solutions with Airbus and Satair stakeholders and external partners.
• Ensure daily communication with repair stations to meet delivery times, costs and quality objectives.
• Support purchasing, sales processing and material management for Airbus proprietary parts.
• Prepare performance reports covering claims, Shop Processing Time, Turn-Around Time and action tracking.
• Lead and support projects aimed at process optimization and future ways of working.

Kenntnisse

Customer service

Supply chain management

Order management

Aftermarket services

Analytical skills

Stakeholder management

English and German communication

Ausbildung

Degree in Business Administration / Supply Chain Management / Logistics / Industrial Engineering / Aviation Management

Jobbeschreibung

With over 20 years of industry experience, ALTEN Consulting Services GmbH offers its renowned customers from industry and business highly specialized engineering and IT services for the joint implementation of cross-industry and cross-technology solutions.

Competence, commitment and passion unite all our employees at ALTEN Consulting Services GmbH. The focus is always on working together as partner, a strong sense of technology, personal contact with our customers and the creativity of each individual. Become part of our success story.

Make it happen

YOU...

• act as the central point of contact for Airbus Proprietary Parts Repair, Lease and Exchange Services, supporting Satair’s global customer base and repair station network
• manage repair, lease, exchange and conversion orders while ensuring suppliers and repair stations comply with agreed contractual obligations and KPI targets
• serve as the primary contact for airlines, MROs and other customers regarding process updates, commercial matters, AOG (Aircraft on Ground) requests and order management
• analyze customer issues and complaints and coordinate effective solutions with internal Airbus and Satair stakeholders as well as external partners across the entire supply chain
• ensure daily communication with repair stations to meet performance objectives related to delivery times, costs and quality
• support purchasing, sales processing and material management activities for Airbus proprietary parts
• prepare performance reports covering new, closed and open claims, Shop Processing Time (SPT), Turn-Around Time (TAT) and action tracking
• lead and support projects aimed at process optimization and the development of future ways of working

Be our forward thinker

YOU...

• hold a degree in Business Administration, Supply Chain Management, Logistics, Industrial Engineering, Aviation Management or a related field
• demonstrate experience in customer service, supply chain management, order management or aftermarket services, ideally within the aviation or aerospace industry
• possess strong analytical and problem-solving skills with the ability to manage complex operational processes
• show excellent stakeholder management skills and confidently collaborate with customers, suppliers and internal departments
• handle multiple priorities effectively while maintaining a high level of quality and customer focus
• communicate fluently in English and German, both written and spoken