Customer Operations Executive (Fully Remote)

Moneybox; Deutschland; Hybrid; EUR 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Private medical insurance

Health cash plan

Cycle to work scheme

Personal learning budget

Zusammenfassung

Moneybox is an award-winning wealth management platform that helps people save, invest, and buy their first home. With over 1.5 million customers, we foster a collaborative and inclusive culture focused on making a real impact.

We offer a hybrid work arrangement, 25 days holiday plus bank holidays, and a company pension scheme. Private medical insurance, health cash plan, cycle to work scheme, and a personal learning and development budget are also provided.

Qualifikationen

• Excellent written and spoken English.
• Strong analytical skills.
• Meticulous attention to detail and calm under pressure.

Aufgaben

• Support customers with transfers, payments, and LISA withdrawals, coordinating with solicitors and providers.
• Handle customer inquiries via phone and email with clear, warm communication.
• Capture feedback, monitor to completion, and lead internal operational projects.

Kenntnisse

Customer communication

Attention to detail

Calm under pressure

English proficiency

Jobbeschreibung

• You'll be at the heart of helping customers move their money quickly, safely, and correctly.
• You'll work within a sub-team supporting transfers, payments, or home-buying withdrawals.
• You'll also build relationships, escalate feedback, and improve processes.

What You'll Do:

• Support customers with transfers, payments, and LISA withdrawals, coordinating with solicitors and providers.
• Handle customer inquiries via phone and email, ensuring clear and warm communication.
• Capture feedback, monitor through to completion, and lead internal operational projects.

About You:

• You enjoy talking to people and can explain complicated things simply.
• You have meticulous attention to detail and are calm under pressure.
• You have excellent written and spoken English and strong analytical skills.

What's in it for You:

• Opportunity to join a fast-growing, award-winning company with a friendly team.
• Hybrid work arrangement, 25 days holiday plus bank holidays, and a company pension scheme.
• Private medical insurance, health cash plan, cycle to work scheme, and a personal learning and development budget.

Moneybox

Moneybox is an award-winning wealth management platform that helps people save, invest, and buy their first home. With over 1.5 million customers, they foster a collaborative and inclusive culture focused on making a real impact.