New Business Operations Manager

Recognise Bank; Deutschland; Hybrid; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Time Off

Work From Anywhere

Learning & Development

Hybrid Working

Private Medical Care with Vitality

Enhanced Pension Scheme

Maternity, Paternity & Adoption Pay

Discretionary Company Bonus

Zusammenfassung

Recognise Bank seeks a Team Lead - New Business to drive the completions pipeline from credit approval to drawdown. You will work closely with internal teams and third-party suppliers to maintain momentum and quality across the process.

Responsibilities include overseeing KYC/AML checks, deal progression, data integrity, and system enhancements, with a focus on meeting SLAs and KPIs in a fast-paced environment. Hybrid working is offered.

Qualifikationen

• Demonstrated leadership in financial services environments.
• Solid knowledge of KYC/AML within lending operations.
• Experience with onboarding processes and regulatory compliance.

Aufgaben

• Lead day-to-day progression of credit-approved deals from approval to drawdown.
• Perform KYC/AML checks and ensure onboarding compliance.
• Coordinate with Lending Managers, Underwriters, solicitors and valuers to move deals forward.
• Input loan data accurately and maintain complete deal records.
• Support testing and enhancement of internal systems.
• Monitor pipeline activity and escalate delays.

Kenntnisse

Leadership

Stakeholder management

KYC/AML knowledge

Lending operations

Onboarding processes

Third-party management

Data integrity

nCino experience

Ausbildung

Bachelor's degree in Finance or related field

Tools

nCino

CRM systems

Jobbeschreibung

As the Team Lead - New Business you will support the delivery of credit-approved deals through to drawdown, working closely with internal teams and third-party suppliers. You will focus on execution, service quality, and maintaining momentum across the completions pipeline.

• Manage the day-to-day progression of deals from credit approval to drawdown.
• Complete credit searches and loan data input.
• Support testing and enhancement of internal systems.
• Liaise with Lending Managers, Underwriters, solicitors and valuers to ensure timely completion.
• Conduct and oversee KYC and AML checks, ensuring all onboarding activity is compliant and complete prior to drawdown.
• Use internal systems to manage deal progression, maintain records, and support MI reporting.
• Monitor pipeline activity and elevate issues or delays.
• Support the New Business Operations Manager in driving performance against SLAs and KPIs.
• Contribute to process improvement and automation initiatives.
• Support project work, contributing operational insight and execution.
• Ensure compliance with regulatory requirements and internal policies.
• Provide excellent service to internal and external stakeholders.
• Corporate Responsibilities
• Read and follow all relevant company policies and procedures
• Adhere to all risk-related responsibilities applicable to your role, as set out in the Risk Management Policy
• Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role
  Minimum 8 years' experience in financial services, with strong knowledge of lending products and onboarding processes.
• Experience in bridging lending is required; experience with other lending products is beneficial.
• Proven leadership experience, with a track record of driving team performance and meeting operational targets.
• Strong understanding of completions and drawdown processes.
• Solid knowledge of KYC and AML requirements within lending operations.
• Experience managing third-party relationships and service delivery.
• Proficient in using operational systems and technology to manage workflows and maintain data integrity.
• High energy, execution-focused, and comfortable in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Familiarity with nCino or similar workflow and loan management platforms is beneficial.
  We are Recognise Bank; a modern business bank built to support the UK's SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we've built a loyal customer base and a strong, diverse team that puts people first.

Our vision is building stronger futures with bespoke financial solutions. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we're here to build and grow stronger futures for lasting success.

Values

• Can do, will do: We take ownership, solve problems, and adapt as our customers' needs evolve.
• Be brilliant: We show up with curiosity and energy, always striving for better.
• Do the right thing: We act with integrity, responsibility, and care in everything we do.
• Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.

At Recognise Bank, we're building more than a bank - we're creating a culture where people feel empowered to make a difference, supported to be brilliant with a can do will do attitude, and trusted to do the right thing.

We believe that when our people thrive, so do our customers. That's why we invest in an environment that reflects our values and supports your growth, flexibility, and wellbeing.

Benefits and Perks

• Competitive Time Off - Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.
• Work From Anywhere - Up to 4 weeks per year to work remotely from anywhere in the world.
• Learning & Development - Tailored training and support to grow your skills and achieve your professional goals.
• Hybrid Working - To support your work-life balance, we offer a hybrid working model with 4 days in the office and 1 days remote.
• Private Medical Care with Vitality - Comprehensive healthcare including optical and dental coverage to keep you healthy.
• Enhanced Pension Scheme - Helping you plan and save for a secure future.
• Maternity, Paternity & Adoption Pay - Supporting you and your family during important life moments.
• Discretionary Company Bonus - Rewarding your contribution to our shared success.