Customer Loyalty Team Lead – Customer Experience

Jobtailor; Rastede; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a skilled events and customer loyalty lead in Germany to plan and deliver key customer events and trade fair appearances. You will manage and evolve the loyalty program, deriving initiatives from customer insights and measuring success against KPIs.

You will coordinate with Sales, Marketing, Product Management, and external partners, while leading budgets and an integrated annual plan across all touchpoints.

Qualifikationen

• Commercial training or equivalent qualification.

Aufgaben

• Oversee planning and delivery of key customer events and trade fair appearances.
• Develop and manage the customer loyalty program with KPI-driven initiatives.
• Create and manage an integrated annual plan covering all customer touchpoints.
• Manage budgets, forecasting, and reporting to leadership.
• Coordinate collaboration with Sales, Marketing, Product Management, and external partners.
• Measure success of loyalty and event activities through KPI analysis.
• Provide operational leadership to involved teams and work with the department head.

Kenntnisse

Event management

Project management

Leadership

CRM systems

Microsoft 365

German language

English language

Communication

Organizational skills

Strategic thinking

Ausbildung

Commercial training or equivalent qualification

Tools

CRM Systems

Microsoft 365

Jobbeschreibung

• Overall responsibility for planning and delivering the company's key customer events and trade fair appearances in 2027
• Manage and further develop the customer loyalty program, including analyzing customer needs, deriving initiatives to increase customer loyalty, and measuring success against defined KPIs
• Develop and manage an integrated annual plan covering all customer touchpoints
• Manage budgets and control costs for all initiatives, including budget planning, forecasting, and reporting to management
• Coordinate collaboration with internal stakeholders such as Sales, Marketing, Product Management, and the Academy, as well as with external partners and service providers
• Measure the success of all customer loyalty and event activities, including KPI analysis
• Provide operational leadership to the teams involved and work closely with the department head to ensure smooth day-to-day operations

Requirements

• Successfully completed commercial training or an equivalent qualification
• Ideally, professional experience in event and project management
• Leadership experience
• Confident and professional manner when dealing with internal and external partners
• Strong project and stakeholder management skills
• Excellent communication and organizational skills, combined with strategic thinking
• Passion for customer relationships and a strong service orientation
• Analytical mindset with the ability to identify potential and derive targeted initiatives
• Structured, independent, and solution-oriented approach to work
• Good knowledge of CRM systems and Microsoft 365
• Good written and spoken German and English

Core Competencies

Demonstrates expertise in event and project management, with a strong focus on customer loyalty program development and KPI analysis. Proficient in budget management and stakeholder collaboration, ensuring effective communication and operational leadership.

Highest-signal resume keywords

• Event Management
• Project Management
• Customer Loyalty Program Development
• Budget Planning and Control
• Stakeholder Management

ATS Optimization Keywords

Hard Skills

• Event Management
• Project Management
• KPI Analysis
• Budget Planning
• CRM Systems Knowledge

Soft Skills

• Leadership Experience
• Excellent Communication
• Organizational Skills
• Strategic Thinking
• Service Orientation

Certifications & Qualifications

• Commercial Training or Equivalent Qualification

Industry Keywords

• Customer Relationships
• Customer Touchpoints
• Operational Leadership
• Collaboration with Internal Stakeholders
• Analytical Mindset

Tools & Technologies

• Microsoft 365