COO – Managing Director, Operations & Scaling

Jobtailor; München; Vor Ort; EUR 120.000 - 170.000; Vollzeit

Zusammenfassung

Jobtailor in Munich seeks a driven operations leader to manage and scale end-to-end processes across CRM, ERP, e-commerce and finance. You will own budgets, KPIs and forecasting, aligning cross‑functional teams to deliver complex projects on time and within margins.

After onboarding, you will assume formal managing director responsibilities and help shape the growth strategy for the Munich area, while building a sustainable, long‑term business.

Qualifikationen

• Several years of experience with budget, P&L and decision‑making responsibility, ideally in a startup, SME, retail, manufacturing, e‑commerce or project‑based company
• Experience in operations, complex customer projects, process development, order fulfillment or supply chain
• Entrepreneurial mindset and a strong hands‑on attitude
• Independently create solutions, analyses, templates and processes
• Prioritize diverse topics and drive them to structured completion
• Experience in cross‑functional collaboration and coordinating employees
• Confident handling of budgets, KPIs, forecasts, spreadsheets and digital systems
• Interest in automation, AI and continuous process improvement
• Quickly structure complex situations and prepare decisions even with incomplete information
• Very good German and good English skills
• Passion for sustainability and long‑term company building
• Generalist entrepreneurial mentality, willingness to learn and to take responsibility beyond traditional departmental boundaries
• Willingness to invest would be an advantage

Aufgaben

• Lead and further develop the company’s operational processes
• Clarify priorities, responsibilities, capacities and handovers
• Structure larger B2B projects, custom-made orders and international rollouts
• Monitor timings, quality, costing, margins and payment terms
• Establish reusable project standards and evaluate completed projects
• Further develop collaboration with production, supply and technology partners
• Coordinate legal and organizational frameworks for complex projects
• Optimize processes across CRM, ERP/inventory management, e‑commerce, accounting and project management
• Define data structures, statuses and responsibilities
• Pragmatically document core processes
• Identify and implement automations with IT, freelancers, AI, n8n, Make or comparable tools
• Introduce new systems and ensure their consistent use across the team
• Manage budgets, forecasts, liquidity, margins and operational KPIs
• Develop dashboards and reports on revenue, contribution margin, costs, receivables and project status
• Assess the profitability of larger projects, investments and new services
• Derive actions from variances and KPIs
• Contribute to resource planning and growth decisions
• Implement the growth and scaling strategy together with shareholders and the team
• Build lean governance structures with KPIs and review routines
• Enhance onboarding, knowledge management and cross‑functional collaboration
• Support employees in taking on autonomous responsibility
• Contribute to the further development of the Munich-area location
• After structured onboarding, assume an official managing director role early on

Kenntnisse

Budget Management

Process Development

Cross‑Functional Collaboration

Automation Implementation

KPI Analysis

Tools

CRM

ERP

E‑Commerce Platforms

Accounting Software

AI Tools

N8n

Make

Jobbeschreibung

• Lead and further develop the company’s operational processes
• Clarify priorities, responsibilities, capacities and handovers
• Structure larger B2B projects, custom-made orders and international rollouts
• Monitor timings, quality, costing, margins and payment terms
• Establish reusable project standards and evaluate completed projects
• Further develop collaboration with production, supply and technology partners
• Coordinate legal and organizational frameworks for complex projects
• Optimize processes across CRM, ERP/inventory management, e‑commerce, accounting and project management
• Define data structures, statuses and responsibilities
• Pragmatically document core processes
• Identify and implement automations with IT, freelancers, AI, n8n, Make or comparable tools
• Introduce new systems and ensure their consistent use across the team
• Manage budgets, forecasts, liquidity, margins and operational KPIs
• Develop dashboards and reports on revenue, contribution margin, costs, receivables and project status
• Assess the profitability of larger projects, investments and new services
• Derive actions from variances and KPIs
• Contribute to resource planning and growth decisions
• Implement the growth and scaling strategy together with shareholders and the team
• Build lean governance structures with KPIs and review routines
• Enhance onboarding, knowledge management and cross‑functional collaboration
• Support employees in taking on autonomous responsibility
• Contribute to the further development of the Munich-area location
• After structured onboarding, assume an official managing director role early on

Requirements

• Several years of experience with budget, P&L and decision‑making responsibility, ideally in a startup, SME, retail, manufacturing, e‑commerce or project‑based company
• Experience in operations, complex customer projects, process development, order fulfillment or supply chain
• Entrepreneurial mindset and a strong hands‑on attitude
• Independently create solutions, analyses, templates and processes
• Prioritize diverse topics and drive them to structured completion
• Experience in cross‑functional collaboration and coordinating employees
• Confident handling of budgets, KPIs, forecasts, spreadsheets and digital systems
• Interest in automation, AI and continuous process improvement
• Quickly structure complex situations and prepare decisions even with incomplete information
• Very good German and good English skills
• Passion for sustainability and long‑term company building
• Generalist entrepreneurial mentality, willingness to learn and to take responsibility beyond traditional departmental boundaries
• Willingness to invest would be an advantage

Core Competencies

Demonstrates expertise in operational process development, budget management, and cross‑functional collaboration, with a strong focus on automation and continuous improvement. Proficient in managing complex projects and deriving actionable insights from KPIs and financial data.

Highest‑signal resume keywords

• Budget Management
• Process Development
• Cross‑Functional Collaboration
• Automation Implementation
• KPI Analysis

ATS Optimization Keywords

Hard Skills

• P&L Responsibility
• Order Fulfillment
• Supply Chain Management
• Project Management
• Data Analysis
• Forecasting
• Spreadsheets
• Digital Systems
• Process Optimization
• Complex Project Structuring

Soft Skills

• Entrepreneurial Mindset
• Hands‑On Attitude
• Problem‑Solving
• Prioritization
• Autonomous Responsibility

Industry Keywords

• B2B Projects
• Startup Experience
• SME
• Retail
• Manufacturing
• Project‑Based Company
• Sustainability
• Growth Strategy
• Lean Governance
• Knowledge Management

Tools & Technologies

• CRM
• ERP
• E‑Commerce Platforms
• Accounting Software
• AI Tools
• N8n
• Make