Customer Experience Domain Architect

Quadient; Deutschland; Hybrid; EUR 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Global learning platform

Employee assistance program

Competitive total rewards

Philanthropy program

Zusammenfassung

Quadient is seeking an experienced Customer Experience Domain Architect to shape the CRM and customer engagement ecosystem. The role sits at the nexus of business, technology, and enterprise architecture, owning the vision and roadmap for Quadient’s Customer Experience domain and guiding a major CRM transformation.

You will work with business stakeholders, IT teams, and executives to ensure scalable, secure, and value-driven platforms across Marketing, Sales, Service, and Digital teams.

Qualifikationen

• Domain/solution/enterprise architecture focus on CRM and customer-facing platforms.
• Hands-on experience with Salesforce and Microsoft Dynamics 365.
• Experience designing CRM architectures, integrations and transformation programs.
• Familiarity with TOGAF or equivalent enterprise architecture frameworks.
• Excellent communication skills to explain technical concepts to diverse audiences.

Aufgaben

• Define and drive architecture strategy and roadmap for Quadient’s Customer Experience domain.
• Lead CRM ecosystem evolution, including the Salesforce to Dynamics transition where appropriate.
• Design end-to-end architectures across business, application, data, and technology layers.
• Establish governance, standards, and best practices for scalable and secure solutions.
• Translate customer and employee journeys into platform and architecture requirements.
• Drive innovation with automation and AI capabilities in customer engagement.
• Facilitate decision-making across teams and stakeholders with a shared CRM vision.
• Lead architecture reviews and guide solutions through the lifecycle.

Kenntnisse

Fluent English

Excellent communication

Stakeholder influence

CRM domain expertise

Architecture leadership

Cross-functional collaboration

Tools

Salesforce

Microsoft Dynamics 365

TOGAF

Jobbeschreibung

We are looking for an experienced Customer Experience Domain Architect to shape the future of Quadient’s CRM and customer engagement ecosystem.

This is a highly strategic role sitting at the intersection of business, technology, and enterprise architecture. You will own the architecture vision and roadmap for our Customer Experience domain, helping guide a major transformation of our CRM landscape while ensuring our platforms continue to deliver value across Marketing, Sales, Service, and Digital teams.

You’ll work closely with business stakeholders, technical teams, and executive leadership to define the future of customer engagement at Quadient - balancing innovation, cost optimization, scalability, and business outcomes.

• Define and drive the architecture strategy and roadmap for Quadient’s Customer Experience domain, including CRM platforms, customer engagement systems, and related web applications.
• Lead the evolution of our CRM ecosystem, helping shape the transition from Salesforce to Microsoft Dynamics where appropriate while preserving business value and continuity.
• Design end-to-end solution architectures covering business, application, data, and technology layers.
• Establish governance, standards, and best practices to ensure solutions remain scalable, secure, and aligned with enterprise architecture principles.
• Partner with business and IT stakeholders to understand customer and employee journeys and translate them into platform and architecture requirements.
• Drive innovation by identifying opportunities to leverage automation, AI, and modern customer engagement capabilities.
• Facilitate decision‑making across multiple teams and stakeholders, building alignment around a shared CRM vision.
• Lead architecture reviews and provide guidance throughout the solution lifecycle.
• Proven experience as a Domain Architect, Solution Architect, Enterprise Architect, or Senior Technical Lead focused on CRM and customer‑facing platforms.
• Strong hands‑on experience with both Salesforce and Microsoft Dynamics 365.
• Experience designing CRM architectures, integrations, and transformation programs.
• Strong understanding of customer engagement ecosystems, CRM satellite tools, web applications, and enterprise integrations.
• Experience working within enterprise architecture frameworks such as TOGAF or equivalent.
• Ability to influence stakeholders and drive alignment across business and technology teams.
• Experience operating in complex environments with multiple systems, competing priorities, and evolving requirements.
• Excellent communication skills with the ability to explain technical concepts to both technical and non‑technical audiences.
• Fluent English.

Knowledge gaps can be filled. Even if youdon’tsatisfy every single requirement or meet every qualification listed, we still want to hear from you.

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on‑site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in‑office work, on‐site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in‑person events. No matter where you work, you’ll be part of a dynamic, people‑first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process.

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal