Customer Enablement Manager (f/m/x)

Carl Zeiss Jena GmbH; Jena; Vor Ort; EUR 55.000 - 70.000; Vollzeit

Zusammenfassung

ZEISS Microoptics is seeking a Sales Operations Coordinator to support market and account strategies by coordinating internal deal and account workstreams, tracking actions, timelines and follow-ups to ensure continuity and transparency.

You will act as the primary interface for customers and partners, ensuring smooth collaboration across sales, business development and internal support, while maintaining CRM data and preparing reports for stakeholders.

Qualifikationen

• Degree in business administration, engineering, or an equivalent qualification.
• Experience in account coordination, sales support, partner management, or a similar role in a B2B environment.
• Solid understanding of sales processes and joint go-to-market models.
• Experience with CRM systems and collaboration tools is an advantage.
• Ability to manage multiple parallel workstreams and stakeholders in a dynamic customer-facing environment.
• Excellent German and English communication skills.

Aufgaben

• Coordinate internal deal and account workstreams under the responsible BDM.
• Act as the primary interface for customers and partners, ensuring alignment and smooth collaboration between customers, partners, sales, and internal support functions.
• Provide comprehensive sales support and back-office services, including opportunity coordination, documentation, and internal approval processes.
• Maintain accurate and up-to-date customer, partner, and opportunity data in CRM and other relevant systems.
• Prepare, consolidate, and maintain reports, presentations, and account-related documentation for internal and external stakeholders.
• Contribute to the continuous improvement of operational workflows and quality-relevant processes in the customer and partner interface.

Kenntnisse

CRM systems

Coordination

Sales support

German language

English language

Stakeholder management

Independent working

Organizational skills

Ausbildung

Degree in business administration or engineering

Tools

CRM software

Collaboration tools

Jobbeschreibung

ZEISS Microoptics is a unit within the strategic business area Photonics & Optics and specializes in the development, optimization, mastering, replication, and integration of optical applications based on micro-optical and holographic optical elements. We develop and manufacture holographic and micro-optical solutions for established industries as well as for complex research and space projects, while simultaneously driving scale-up in the automotive and aerospace sectors. Shape the next generation of holographic display solutions - from optical system concepts to fully functional customer prototypes.

Your role

• Support the execution of market and account strategies defined by the responsible BDM by coor-dinating internal deal and account workstreams, track action items, timelines, and follow-ups to en-sure continuity and transparency, escalat operational risks, delays, or coordination conflicts to the responsible BDM as needed
• Act as the primary operational and coordination interface for assigned customers and partners, en-suring alignment and smooth collaboration between customers, partners, sales, business develop-ment, and internal support functions
• Provide comprehensive sales support and back-office services, including opportunity coordination, documentation, and internal approval processes
• Maintain accurate and up-to-date customer, partner, and opportunity data in CRM and other relevant systems, ensuring structured documentation and traceability of customer and partner interactions across internal interfaces
• Prepare, consolidate, and maintain reports, presentations, and account-related documentation for internal and external stakeholders, including support for the preparation and coordination of custom-er and partner meetings (agenda alignment, follow-up tracking, and action documentation)
• Contribute to the continuous improvement of operational workflows and quality-relevant process-es in the customer and partner interface (e.g., coordination routines, documentation standards, and system usage)

Your profile

• Degree in business administration, engineering, or a comparable qualification
• Experience in account coordination, sales support, partner management, or a similar role in a B2B environment, ideally in the industrial sector
• Solid understanding of sales processes, joint go-to-market models, and customer-facing operations
• Experience with CRM systems and collaboration tools is an advantage
• Proven ability to manage multiple parallel workstreams, priorities, and stakeholders in a dynamic customer-facing environment as well as the ability to identify coordination risks early and escalat issues appropriately within cross-functional structures
• Ability to work independently within defined operational responsibilities while aligning closely with commercial lead roles
• Strong organizational and coordination skills with a structured and reliable working style
• Ability to work effectively in matrix organizations with shared responsibilities and multiple stakeholders
• Confident communication skills in German and English and the ability to interact professionally with customers, partners, and internal teams
• Technical affinity and willingness to engage with technical topics; experience in technical sales support is an advantage

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.