Customer & Development Operations

Furo (formerly Lumera); München; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Benefits dieser Stelle

Small team

Ownership from day one

AI tools access

Direct customer access

Munich-based

Zusammenfassung

Furo (formerly Lumera) seeks a commercially sharp, founder-at-heart professional to stay close to our customer base, identify deployment-ready projects, and help build a new function from the ground up alongside the founders.

You will wear multiple hats across sales, customer success, product, and business development, engaging deeply with German-speaking customers and partners across Germany, and building scalable dashboards and workflows powered by data.

Qualifikationen

• Experience in fast-paced environments: consulting, hypergrowth startup, or energy/infrastructure commercial roles.
• Experience in operations-focused roles and managing a large customer portfolio with structured processes.
• C1 German or higher; most customers German-speaking.
• Bonus: familiarity with energy project development, storage, or grid assets.

Aufgaben

• Stay close to customer base and identify deployment-ready projects.
• Help build a new function from the ground up with founders.
• Own relationships with customers and partners across Germany.
• Develop scalable processes and dashboards to guide actions.

Kenntnisse

Customer facing

Sales & BD

Product & Ops

German language (C1)

Data analysis

Tools

Supabase

Hubspot

Dashboards

Jobbeschreibung

You'll stay close to our customer base, spot which projects are moving toward deployment, and make sure Furo is there when they do: turning our planning platform into a gateway for the next stage of our product. You'll work directly with the founders and help build a new function from the ground up.

You’ll Have Fun If You Are

Founder at Heart

• You get energy from building something that doesn't exist yet - no templates, no playbook
• You thrive wearing multiple hats across sales, customer success, product, and business development

Commercially Sharp

• You genuinely love talking to customers and are curious about their world
• People want to say yes to you - whether you're building trust or closing the next step

Data-Driven and Structured

• You're as comfortable in data (e.g., Supabase or Hubspot) as you are on a customer call
• You don't just track things, you build systems: scalable processes, automated workflows, dashboards that tell you what to do next
• You believe that the best commercial instinct is backed by data

You Won’t Have Fun If You

• Are scared of hardware: You'll build a solid understanding of the energy system on site and stay on top of our integration landscape to get our battery projects running
• Can't spend half your day talking to customers: this role lives and dies on relationships
• Feel uncomfortable digging into databases, user stats, or platform analytics
• Expect top-down instructions: we trust you to figure it out
• Prefer a typical 9-5: we move fast and take full ownership
• Don't enjoy being close to customers and partners - we visit sites across Germany

Qualifications

• Fast-paced environment in your past: top-tier consulting, a hypergrowth startup, or a commercial role in energy or infrastructure
• Experience in operations-focused roles and managing a large customer portfolio with structured processes
• C1 German or higher - most of our customers are German-speaking
• Bonus: Familiarity with energy project development, storage, or grid-connected assets

Perks

• Super small team, super early - you're not only part of our culture, you will shape it
• Responsibility from day one - the best idea wins, regardless of who it comes from
• All the tools you need - Claude, n8n or any other AI subscriptions, whatever helps you build faster
• Direct customer access - build what matters, see impact immediately
• Munich-based - work alongside founders solving hard problems together