Customer Care Specialist

Trimble Inc.; Deutschland; Remote; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Trimble Inc. is seeking a Multilingual Customer Care Specialist to bridge technology and global logistics from Germany via remote work.

You will support a global network of shippers and carriers, handling tickets and calls while delivering proactive improvements to customer experience. The role requires fluency in German, Spanish, and English, with strong communication, analytical, and problem-solving skills.

Qualifikationen

• Fluency in German and Spanish with strong English proficiency.
• Exceptional soft skills and a customer-centric mindset.
• Strong analytical abilities to categorize and resolve requests.

Aufgaben

• Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.
• Analyze and prioritize client inquiries to provide support and resolve issues.
• Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.
• Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.

Kenntnisse

German

Spanish

English

Soft skills

Analytical abilities

Communication skills

Jobbeschreibung

Empower Global Logistics: Multilingual Customer Care Specialist (German, Spanish and English Speaker)

Are you ready to be the bridge between technology and global logistics? As a Customer Care Specialist at Transporeon, a Trimble company, you will play a vital role in keeping the world's freight moving. You will join a collaborative team, using your language skills and technical curiosity to solve real-world problems for a global network of shippers and carriers.

About Us

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. T&L: In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight - bringing together a global network of shippers, carriers, brokers and 3PLs.

What Makes This Role Great

In this role, you will be at the heart of our mission to make transportation safer and more efficient. This is not just about answering tickets; it is about driving proactive improvements and owning the customer experience. You will have the chance to grow your technical expertise while directly influencing the productivity of essential global industries and shaping the future of digital logistics.

Key Exciting Responsibilities

• Act as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.
• Analyze and prioritize client inquiries to provide support and resolve issues.
• Collaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.
• Manage customer improvement initiatives to ensure a high level of service and a positive overall experience.

Essential Skills & Experience

• Fluency in German and Spanish and a strong command of English.
• Exceptional soft skills and a customer-centric mindset to build lasting professional relationships.
• Strong analytical abilities to categorize, prioritize, and resolve diverse support requests.
• Excellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner.

Bonus Points For

• A genuine interest in technology and an understanding of IT-related topics.
• Previous experience in a multilingual customer support or helpdesk environment.
• Passion for problem-solving and an entrepreneurial spirit in a fast-paced environment.

Logistics

Location: Germany, Remote

Travel Requirement

0%

Why You’ll Love Working With Us

At Trimble, we're not just a company that 'does good' – we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You’ll work on projects that truly matter:

Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people:

Our strong internal culture is a 'hidden gem.' You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of 'visionary pragmatists' who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often 'self-authored', empowering proactive 'doers'.

Compensation

Trimble provides the following compensation range and general description of other compensation and benefits that in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state or federal law.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they are the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Candidate Privacy Notices by Country
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