Customer Account Manager (all genders)

MTU; Hannover; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Profit sharing program

Company pension scheme

Flexible working time models

Remote work possibility

Extensive training opportunities

Mobility offerings (bike leasing, etc)

Company restaurant

Job summary

MTU is seeking a seasoned account manager to serve as the primary contact for commercial and technical customer issues, coordinating with engineering and other specialists to meet both technical and economic requirements. You will manage ongoing projects, prepare cost estimates and invoices, plan customer visits, and support bid campaigns while ensuring transparent communication and timely documentation.

The role offers a competitive IG Metall salary band, attractive benefits, opportunities for

Qualifications

• Completed degree in business administration, (industrial) engineering, aerospace engineering, or a comparable qualification.
• Experience in account management in aviation or maintenance desirable.
• Good project management and IT skills with MS Office and SAP.
• Willingness to travel internationally and be on call (AOG).
• Fluent in English with team-oriented, analytical, and goal-driven approach.

Responsibilities

• Key contact person for all commercial and technical customer issues in coordination with engineering and other departments.
• Support and development of existing customer relationships to meet technical and economic requirements.
• Control ongoing projects and derive measures for process, quality, and result optimization.
• Prepare cost estimates and invoices.
• Ensure transparent communication, including status reports, coordination, and documentation.
• Plan, coordinate, and execute customer visits.
• Contract and order management.
• Define repair scopes and budget frameworks for engine repairs with customers.
• Provide complete order support from preparation to invoicing in collaboration with engineering, logistics and production control.
• Monitor KPIs and cost-effectiveness of maintenance orders; support bidding campaigns.

Skills

Account management

Project management

MS Office

SAP

Teamwork

Analytical thinking

Education

Engineering/Business degree

Tools

SAP

MS Office

Job description

Over 14,000 people. 20 locations worldwide. One in three planes flies with our technology. Even more economical, lower in emissions and quieter. We shape the future of aviation. The only thing missing: You. Our positions are generally permanent; however, the initial appointment will be temporary.

Strong responsibilities

• Key contact person for all commercial and technical customer issues – in close coordination with engineering and other specialist departments
• Active support and further development of existing customer relationships with a view to technical and economic requirements
• Controlling of ongoing projects and derivation of measures for process, quality, and result optimization
• Preparation of cost estimates and invoices
• Ensuring a transparent communication chain, including status reports, technical coordination, and documentation
• Planning, coordination, and execution of customer visit
• Contract and order management
• Definition of repair scopes and budget frameworks for engine repairs in close consultation with the customer
• Complete order support — from preparation and operational control to invoicing — in collaboration with engineering, logistics, and production control
• Ensuring the cost-effectiveness of maintenance orders and monitoring order- and contract-related KPIs
• Supporting the sales team in preparing and executing bidding campaigns

Ideal qualifications

• Completed degree in business administration, (industrial) engineering, aerospace engineering, general mechanical engineering, or a comparable qualification
• Experience in account management in the aviation or maintenance industry desirable
• Good project management and IT skills (MS Office, SAP)
• Willingness to travel internationally and be on call (Aircraft-On-Ground-Support (AOG))
• Business fluent English skills, hands‑on mentality, ability to work in a team, and an independent, analytical, goal‑oriented approach to work

Excellent environment

• Attractive salaries in accordance with the IG Metall collective agreement, holiday and Christmas bonus and other special payments, profit sharing program and company pension scheme
• Good Work‑life‑balance: 35‑hour week, 30 days holiday and flexible working time models with flex time options, possibility to work remotely
• Extensive further training opportunities and individual development programs
• Company sports groups and cooperation with Hansefit
• Mobility offerings like bike leasing, Deutschlandticket Job subsidy, commuter and company busses as well as car leasing offerings and E‑charging stations
• Financial relocation support for new joiners
• Company restaurant with delicious and varied meals
• Great teamspirit and employee events
• We shape the future of aviation and bridge cultures and people. Our employees' diverse ideas, experiences and perspectives are essential to our success.
• As an employer, we are committed to promoting diversity and inclusion in the workplace.