Customer Account Manager

Embraer; Deutschland; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Embraer seeks a Customer Account Manager for Europe, based in Germany. You will be the first point of contact between Embraer and our Business Jet Operators in Europe, coordinating technical advice, service solutions and account management.

You will translate customer needs into Embraer processes, drive actions, monitor KPI, provide 24x7 AOG support, and assist the Aftermarket Sales team with leads. Fluency in German and English is required, and the candidate must reside in Germany.

Qualifikationen

• EU passport holder.
• Currently residing in Germany.
• Proven knowledge on Embraer engineering and services and support organizations; knowledge on Embraer aircraft.
• Minimum 4 years of experience in Aviation Customer Support and/or Business Aviation.
• Fluency in German and English, both written and spoken; other languages are a plus.

Aufgaben

• Focal point / interface of internal- and external Customer.
• Supports customers with engineering-, technical advice, applicable service solutions and determine corrective actions to be implemented as well as account management.
• Translates customer needs and concerns into Embraer organizational / process language.
• Coordinate customer issues solution, driving actions within the customer and Embraer organization, with high sense of urgency and importance.
• Monitors, follows-up and provides answers and solutions to Customer issues.
• Ensures a regular communication with the Customer organization, to maintain a respectful relationship.
• Ensures continuous improvement of the policies and processes.
• Contributes to the optimization of work processes in the areas of activities
• Managing the customer key performance indicators, and able to drive actions to improve the performance.
• Available to support customers in AOG 24x7 on phone.
• Support the Aftermarket Sales team with leads and sales

Kenntnisse

German and English fluency

Excellent communication

Customer liaison

Aviation industry experience

Remote work capable

Public presentations

Ausbildung

Aeronautical engineering degree or equivalent

Jobbeschreibung

For our EMEA region, headquartered in Amsterdam, we are seeking to recruit a Customer Account Manager to act as first level of interaction between Embraer and our Business Jet Operator(s) in Europe.

CUSTOMER ACCOUNT MANAGER

Location: Germany based

MAIN TASKS & RESPONSIBILITIES

• Focal point / interface of internal- and external Customer;
• Supports customers with engineering-, technical advice, applicable service solutions and determine corrective actions to be implemented as well as account management
• Translates customer needs and concerns into Embraer organizational / process language;
• Coordinate customer issues solution, driving actions within the customer and Embraer organization, with high sense of urgency and importance;
• Monitors, follows-up and provides answers and solutions to Customer issues;
• Ensures a regular communication with the Customer organization, to maintain a respectful relationship;
• Ensures continuous improvement of the policies and processes;
• Contributes to the optimization of work processes in the areas of activities
• Managing the customer key performance indicators, and able to drive actions to improve the performance;
• Available to support customers in AOG 24x7 on phone.
• Support the Aftermarket Sales team with leads and sales

PROFILE OF THE SUITABLE CANDIDATE

• EU passport holder
• Currently residing in Germany
• Good knowledge of Embraer Engineering and Services and Support Organizations; Proven knowledge on Embraer aircraft;
• Aeronautical engineering degree or equivalent;
• Able to administrate crises and work under pressure;
• Minimum 4 years of experience in Aviation Customer Support and/or Business Aviation;
• Knowledge on Embraer Executive aircraft maintenance/flight ops/engineering/materials;
• Knowledge of the Business Aviation market;
• Superior communication skills and ability to successfully liaise at all levels in the organization as well as external parties. Ability and willingness to make public presentations;
• Process oriented and driven to the continuous improvement of the activities;
• Self-motivated and organized to work remotely;
• Has a balance between technical and commercial subjects; contracts; finance; compliance;
• Able to work in a dynamic, deadline driven environment with many complexities;
• Flexible, a sense of urgency and customer support orientation are key character attributes to be successful;
• Available to travel at short notice and to conduct international missions.
• Fluency in German and English, both written and spoken, is a must. Other languages would be of advantage.