CRM Operations Specialist (m/w/d)

Hyundai Motor Company; Frankfurt; Hybrid; EUR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Hybrid schedule

Professional development

Car leasing program

Daily lunch

Fitness facilities

International environment

Zusammenfassung

Hyundai Motor Company in Frankfurt seeks a CRM Operations Specialist (m/w/d) to coordinate day-to-day CRM activities, align business requirements across markets, and ensure standardized platform usage. You’ll bridge business and IT teams to optimize customer journeys and lifecycle processes.

You will work in a highly international environment with hybrid hours, focusing on governance, process optimization, and continuous improvement of CRM operations across markets.

Qualifikationen

• 7+ years of CRM operations or related environments, ideally automotive.
• Experience with multi-market CRM and governance structures.
• Bridge business and IT through structured communication and requirement management.
• Strong analytical, organizational, and prioritization skills.
• Fluent in English; additional European languages are a plus.

Aufgaben

• Manage day-to-day CRM operations across markets, ensuring stable and efficient platform usage.
• Coordinate CRM-related activities with internal and external stakeholders to support customer lifecycle processes.
• Manage and prioritize business requirements and operational requests from multiple markets and functions.
• Act as a central point of contact for CRM users, providing operational guidance and support.
• Facilitate alignment between market teams, CRM functions, and IT stakeholders.
• Ensure consistency of CRM processes, governance standards, and best practices across markets.
• Support project planning, reporting, and operational reviews to ensure transparency and continuous improvement.
• Translate business needs into structured operational and system requirements.
• Prepare and maintain documentation, reports, and operational process overviews.
• Drive process optimization and operational efficiency across CRM and customer engagement activities.

Kenntnisse

CRM operations

Salesforce

Stakeholder management

Requirements management

International environments

Analytical skills

Communication

English fluent

Tools

Salesforce Sales Cloud

Automotive Cloud

Marketing Cloud

Jobbeschreibung

As our CRM Operations Specialist (m/w/d), you coordinate day-to-day CRM activities, manage business requirements across markets, and ensure efficient, standardized platform usage. Acting as the interface between business and technical teams, you help optimize customer lifecycle processes and continuously improve CRM operations across international markets.

Responsibilities

• Manage day-to-day CRM operations across markets, ensuring stable and efficient platform usage
• Coordinate CRM-related activities with internal and external stakeholders to support customer lifecycle processes
• Manage and prioritize business requirements and operational requests from multiple markets and functions
• Act as a central point of contact for CRM users, providing operational guidance and support
• Facilitate alignment between market teams, CRM functions, and IT stakeholders
• Ensure consistency of CRM processes, governance standards, and best practices across markets
• Support project planning, reporting, and operational reviews to ensure transparency and continuous improvement
• Translate business needs into structured operational and system requirements
• Prepare and maintain documentation, reports, and operational process overviews
• Drive process optimization and operational efficiency across CRM and customer engagement activities

Qualifications

• 7+ years of experience in CRM operations, digital platforms, or customer engagement environments ideally in Automotive industry
• Strong experience working with CRM systems such as Salesforce Sales Cloud, Automotive Cloud, or Marketing Cloud
• Good understanding of customer lifecycle management, lead management, and retention processes
• Experience managing operational requirements and coordinating multiple stakeholder requests in international environments
• Ability to bridge business and technical teams through structured communication and requirement management
• Strong analytical, organizational, and prioritization skills
• Experience in multi-market CRM environments and governance structures
• Structured, proactive, and solution-oriented working style
• Strong communication and stakeholder management skills
• Fluent in English; additional European languages are a plus

Benefits

• A competitive salary and benefits package
• Flexible working hours and a hybrid working policy
• Continued learning and professional development
• Car sharing and lease mobility program
• Complimentary daily lunch at our canteen and subsidized breakfast options
• Complimentary fitness facility and the opportunity to join various sporting clubs
• Highly international working environment