CRM Manager (all genders)

Impossible Founders; Hamburg; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

30 days of vacation

Flexible working hours

Central office location

Professional development budget

Job summary

A leading DeepTech startup factory in Hamburg seeks a CRM Manager to own and enhance the CRM system using HubSpot. You will drive the CRM strategy, implement processes for customer retention, and ensure compliance with data regulations. The ideal candidate has experience with CRM platforms and strong analytical capabilities. This position offers flexibility and a collaborative culture within an innovative environment, focusing on impactful projects in AI and climate tech.

Qualifications

• Experience in working with a CRM, especially HubSpot.
• Ability to analyze data and derive actionable insights.
• Strategic planning skills to drive customer retention.

Responsibilities

• Own the implementation and operation of HubSpot.
• Define the CRM strategy and structures.
• Manage CRM campaigns and customer feedback.

Skills

Experience with CRM

Analytical skills

Strategic planning

Communication

Communication skills

Tools

HubSpot

Salesforce

Job description

Join to apply for the CRM Manager (all genders) role at Impossible Founders.

Your Mission

You’ll take full ownership of our CRM and turn HubSpot into the system that helps everyone work smarter, while ensuring startups and customers have a consistently great experience with us. You’ll build the strategy, the setup, the data foundation, and the internal buy‑in needed for long‑term customer success and retention.

CRM Strategy & Structure

• Define how and why we use HubSpot: vision, setup principles, governance, and priorities
• Design scalable CRM structures that support customer retention and long‑term relationship building
• Translate customer journey and business needs into a clean CRM architecture (pipelines, lifecycle stages, properties, permissions)
• Implement APIs to external tools, especially for data processing automation/AI agents

Implementation & Operational Ownership

• Lead the HubSpot implementation end‑to‑end (setup, roll‑out, continuous improvement)
• Own day‑to‑day operations of HubSpot: configurations, workflows, automation, user support, and documentation
• Shape and optimize processes so startups have a smooth, high‑quality experience from first touch to long‑term engagement
• Train and enable internal teams to use HubSpot confidently
• Track HubSpot usage across team members and regularly follow up to ensure HubSpot is used consistently

Data Management, Reporting & Insights

• Own data quality and governance (structure, hygiene, consistency, and reliability)
• Build reporting and dashboards—and turn data into clear, actionable recommendations
• Set up and run analyses to measure performance across funnels, retention, and engagement
• Ensure compliance with GDPR and other relevant legal frameworks

Campaigns & Customer Voice

• Manage CRM‑based campaigns (segmentation, targeting, execution, and tracking)
• Establish a feedback loop through Customer Experience surveys and insights and convert learnings into improvements

Your Profile

• Experience in working with a CRM (implementation, administration, workflows, reporting); HubSpot is a plus
• Experience setting up workflows to move prospect data into a CRM cleanly and reliably
• Excellent analytical skills: you can work with data, spot patterns, and make sound decisions from it
• Strategic planning ability: you can design a roadmap and prioritize what creates real impact
• High motivation and influence: you can get people on board and keep adoption high
• Good understanding of GDPR and the legal environment concerning data handling and privacy
• Empathy and strong communication: you understand stakeholder needs and translate them into practical solutions

Nice to Have

• Experience in a startup or fast‑paced scale‑up environment
• Experience with HubSpot Data Hub or similar tools (e.g., Salesforce Tableau)
• Experience working with universities, research institutions, or academic ecosystems

Why us?

• Responsibility & autonomy: You take on real responsibility from day one and have the freedom to actively shape your role and the company.
• Flexible & family‑friendly working: We offer a high degree of flexibility. We meet in the office on Mondays, and on other days attendance is optional with the option to work remotely. This includes our understanding of the needs within a family.
• Meaningful mission & impact: You will work on projects that address real challenges in AI, climate tech, and beyond. You will achieve impact and visibility by working closely with founders, researchers, and leading partners.
• Collaborative culture & diversity: We cultivate a collaborative culture—practical, ego‑free, and driven by shared responsibility. Our team is characterized by diversity and openness. The company language is English so that everyone feels welcome.
• Personal growth: We support your development through rapid learning cycles, regular feedback, and a budget for your professional development.

Attractive Working Conditions

• 30 days of vacation
• Deutschlandticket
• Central office in a prime location
• Choice of your own hardware

About Us

Impossible Founders is one of Germany’s boldest DeepTech startup factories. Our mission: turning groundbreaking technologies into real companies – with the potential to change the world. We collaborate with leading scientists, fearless founders, and renowned institutions. Our ventures emerge in future‑focused fields like Artificial Intelligence, Quantum Technology, advanced materials, and Green Tech.

If you’re ready to make the seemingly impossible possible, you’re in the right place.

We welcome applications from all talented individuals, regardless of gender, age, sexual orientation, ethnicity, cultural background, or abilities. Diversity makes our team stronger!

https://www.impossible-founders.com/

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Customer Service

Industries

• Software Development