Critical Services Technician - Data Centre Operations (m/f/d)

Jones Lang LaSalle Incorporated; Frankfurt; On-site; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary with shift premiums

Company pension scheme

30 days annual leave

Job ticket/transportation allowance

Employee referral bonuses

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Critical Services Technician - Data Centre Operations (m/f/d) for its Frankfurt am Main facility. This full-time role covers 24/7 operations, including weekends and holidays, ensuring availability of mission-critical infrastructure.

Responsibilities include monitoring power, UPS, cooling, fire protection, and security; performing preventive maintenance and inspections; coordinating with IT, Security and Facilities teams; and ensuring DIN EN

Qualifications

• Completed Ausbildung in Elektroniker/Mechatroniker/Anlagenmechaniker or Elektrofachkraft (or willing to obtain).
• First Aid certification valid within 2 years.
• Fire Safety Officer training (Brandschutzhelfer) preferred.
• Valid Class B driving licence required.
• Experience with power distribution, HVAC, and data centre systems.
• Strong German technical terminology and independent, reliable work attitude.

Responsibilities

• Monitor critical data centre systems via BMS/DCIM platforms.
• Track environmental parameters and real-time performance.
• Document activities and deviations in shift logs.
• Conduct inspection rounds every 2–4 hours.
• Perform checks on UPS, generators, HVAC and electrical systems.
• Coordinate with external service providers and internal teams.
• Escalate issues per procedures and document in ticketing systems.

Skills

Independent worker

Problem-solving

Team-oriented

Excellent communication

High stress tolerance

Reliable and punctual

Flexible with shift changes

Education

Ausbildung in Elektroniker/betriebstechnik / Mechatroniker / Anlagenmechaniker (Elektrofachkraft)

First Aid certification

Brandschutzhelfer (Fire Safety Officer)

Class B driving licence

Tools

BMS/DCIM platforms

UPS systems

HVAC & climate control tech

Electrical power distribution

Servers & networking equipment

ServiceNow

JIRA

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL supports the Whole You, personally and professionally. At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 113,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate. Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.

Critical Services Technician - Data Centre Operations (m/f/d)

Role Summary: Critical 24/7 operational role ensuring availability and performance of mission‑critical data centre infrastructure at one of our new client’s facilities. Responsible for monitoring, maintenance, incident response, and compliance with German data centre standards.

Location: Frankfurt am Main

Employment Type: Full-time, Permanent (24/7 including weekends/holidays)

Key Responsibilities

• Monitor critical systems via BMS/DCIM platforms (power, UPS, cooling, fire protection, security)
• Track environmental parameters and system performance in real-time
• Document all activities and deviations in shift logs
• Conduct structured inspection rounds every 2-4 hours
• Perform visual/functional checks of UPS, generators, HVAC, electrical systems
• Execute minor preventive maintenance tasks
• Support planned maintenance activities
• Respond immediately to alarms and system faults
• Perform initial diagnostics and implement emergency protocols
• Coordinate with external service providers
• Escalate critical issues per established procedures
• Document incidents in ticketing systems (ServiceNow, JIRA)
• Complete detailed shift handover reports
• Maintain compliance documentation (DIN EN 50600, ISO 27001)
• Communicate with customers regarding incidents/maintenance
• Coordinate with Security, IT, and Facilities teams
• Enforce security protocols and access control
• Ensure compliance with DGUV, VDE, BDSG/GDPR requirements
• Participate in safety drills and report hazards

Essential Requirements

• Completed Ausbildung in: Elektroniker für Betriebstechnik, Mechatroniker, Anlagenmechaniker für SHK, or comparable Elektrofachkraft certification (or willing to obtain within probation)
• First Aid certification (valid within 2 years)
• Fire Safety Officer training (Brandschutzhelfer)
• Valid Class B driving licence
• Electrical power distribution systems (low/medium voltage)
• HVAC and climate control technology
• UPS systems, battery banks, emergency generators
• Basic IT infrastructure (servers, network equipment)
• Understanding of Tier III/IV critical infrastructure concepts
• Technical terminology proficiency in German
• Independent worker with strong problem‑solving skills
• Team‑oriented with excellent communication
• High stress tolerance and calm under pressure
• Reliable, punctual, flexible with shift changes
• Minimum 1-2 years technical operations experience

Preferred Qualifications

• Experience in data centre, telecommunications, or colocation environments
• Tier III/IV certified facilities
• Equipment brands: Schneider Electric, Eaton, Vertiv, Stulz, Siemens
• Additional Certifications: CDCP (Certified Data Centre Professional), Sachkundenachweis Kältetechnik, VDE certifications (VDE 0100, VDE 0105‑100)
• Manufacturer‑specific training: DCIM platforms (Nlyte, Sunbird, FNT Command), BMS systems (Siemens Desigo, Schneider Electric, Johnson Controls)
• Ticketing systems: ServiceNow, JIRA, BMC Remedy

Working Environment & Benefits

Conditions: rotating shifts

Benefits

• Competitive salary with shift premiums
• Company pension scheme (betriebliche Altersvorsorge)
• 30 days annual leave
• Job ticket/transportation allowance
• Employee referral bonuses

Regulatory Compliance

• DIN EN 50600
• VDE 0100/0105‑100
• DGUV Vorschrift 1 & 3
• ISO 27001
• ISO 50001
• BDSG/GDPR
• Arbeitsschutzgesetz
• Arbeitszeitgesetz

What We Offer

• Opportunity to lead a flagship account with significant strategic importance to our organization
• Platform to influence and shape best practices in Life Sciences real estate management globally
• Exposure to cutting-edge operational practices and technologies across international markets
• Collaborative, innovative work environment with access to industry‑leading resources and expertise
• Comprehensive professional development program and clear advancement pathways
• Competitive compensation package including performance-based incentives
• Global mobility opportunities within a growing international organization
• Location: On‑site – Frankfurt am Main, DEU

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.