Credit Controller

Ocean Network Express; Hamburg; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Mobile working 2 days/week

Flexible working hours

Company pension scheme

30 days vacation

Open communication & collaboration

Career & development opportunities

Job summary

Ocean Network Express in Hamburg is seeking an Accounts Receivable / Credit Control specialist to drive timely collections and risk analysis. You will maintain debtor records, coordinate with internal teams, and monitor cash flow across the portfolio.

You will work with Sales, Customer Service, and global finance functions to resolve disputes and ensure accurate reporting for leadership. Hamburg office with hybrid work options.

Qualifications

• Minimum 3 years of practical experience in Accounts Receivable / Credit Control.
• Proficient in English, both written and verbal.
• Strong digital literacy in Google applications and SAP.
• Good numeracy, planning, organizational and time-management skills.
• Strong assertiveness and excellent communication skills.
• High customer focus with attention to detail and results-oriented mindset.

Responsibilities

• Ensure timely collection of outstanding receivables and analysis within the Global Credit Policy.
• Follow up on invoices to ensure timely payment and manage overdue receivables.
• Maintain debtor records and oversee weekly stop list to restrict service when overdue.
• Monitor debtor portfolio, analyze payment trends and report insights to the Line Manager.
• Collaborate with Sales, Customer Service, and Finance teams to resolve disputes and optimize cash flow.

Skills

Accounts Receivable

Credit Control

English proficiency

Google Workspace

SAP

Numeracy & Planning

Communication skills

Tools

SAP

Google Workspace

Job description

Job Purpose & Primary Job Responsibilities

Ensure timely collection of outstanding receivables and financial risk analysis to grant credit within the Global Credit Policy. Put all collection actions internally and externally, to collect outstanding invoices most effectively.

Accounts Receivable & Cash Collection

Proactively follow up on outstanding invoices to ensure timely payment within agreed terms, manage overdue receivables, allocate unapplied cash, and coordinate legal or agency collection efforts when necessary.

System & Account Maintenance

Maintain accurate debtor records, manage consolidated billing processes, and oversee the weekly stop list to restrict service or credit when payments are overdue.

Reporting & Financial Analysis

Monitor the total debtor portfolio, analyze payment trends and potential risks, and deliver regular reportings and insights to the Line Manager.

Cross-Functional Collaboration

Work closely with internal departments - including Sales, Customer Service, and global/offshore Finance teams - as well as external clients to resolve invoice disputes and optimize cash flow.

Required Skills And Competencies

• A minimum of 3 years of practical experience in Accounts Receivable / Credit Control
• Proficient in English, both written and verbal
• Strong digital literacy, particularly in Google applications and SAP
• Good numeracy skills, strong planning, organizational, and time-management skills, growth mindset
• Strong assertiveness and excellent communication skills.
• High customer focus as well as attention to detail and accuracy, result-driven, business-focused, and strong problem-solving capabilities

What We Offer

• Modern workplace
• Mobile working possibilities (2 days per week)
• Flexible working time
• Company pension scheme
• 30 days vacation
• Open communication and innovative collaboration
• Career & development opportunities

Located in the Hamburg office.